The Moderator's Survival Guide
Handling Common, Tricky, and Sticky Situations in User Research
Published on 21. November 2013
Book
Paperback/Softback
364 pages
978-0-12-404700-6 (ISBN)
Description
The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.
As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way.
As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way.
Reviews / Votes
"...guide to the moderating role played by researchers in product user research...Eighteen "survival stories" are included throughout the book, narrated by user researchers who have handled unexpected or awkward situations with study participants. Appendices consolidate recommendations of specific phrasing..." --ProtoView.com, April 2014"This is a sample chapter from Donna Tedesco and Fiona Tranquada's new book, The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research. 2014 Morgan Kaufmann." --UXmatters.com, April 7, 2014
More details
Language
English
Place of publication
San Francisco
United States
Publishing group
Elsevier Science & Technology
Target group
Professional and scholarly
UX professionals (UX designers, usability engineers, usability architects, usability researchers, UX managers)
Product notice
Paperback (trade)
Unsewn / adhesive bound
Illustrations
Approx. 120 illustrations (120 in full color)
Dimensions
Height: 236 mm
Width: 189 mm
Thickness: 22 mm
Weight
763 gr
ISBN-13
978-0-12-404700-6 (9780124047006)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Donna Tedesco | Fiona Tranquada
The Moderator's Survival Guide
Handling Common, Tricky, and Sticky Situations in User Research
E-Book
09/2013
Morgan Kaufmann
€38.95
Available for download
Persons
Donna Tedesco is a Senior User Experience Specialist with over ten years of user research experience. She has published and presented at local, national and international conferences, and is co-author with Bill Albert and Tom Tullis of the book, "Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies." Donna received a BS in Engineering Psychology/Human Factors from Tufts University School of Engineering and a MS in Human Factors in Information Design from Bentley University. Fiona Tranquada is a Senior Usability Consultant with over ten years of user research experience. She has published and presented at local and national conferences and is an active Board member for the Boston chapter of the User Experience Professionals Association (UXPA). Fiona received a BA in Professional Writing and Creative Writing from Carnegie Mellon and an MS in Human Factors in Information Design from Bentley University.
Content
Part 1: Your Moderation Toolkit
Chapter 1. Moderation Matters: Power, Responsibility, and Style
Chapter 2. In the Trenches: Six Steps for Handling Situations
Chapter 3. Mix and Match: Your Moderation Patterns Toolbox Part 2: Your Survival Guide
Chapter 4. Recruiting Mishaps: Participants You Weren't Expecting
Chapter 5. Participant Misconceptions: Not What the Participant was Expecting.
Chapter 6. Some Guidance Required: Participants in Need of Shepherding. Chapter 7. Make it Work: Handling Technical Obstacles Chapter 8. Is This Right? Responding to Uncertain Participants. Chapter 9. What's Going On? Recovering from External Interruptions. Chapter 10. Get on Track: Overcoming Momentum Blockers. Chapter 11. Take the Wheel: Guiding Wayward Participants. Chapter 12. A Delicate Touch: Addressing Sensitive Situations Chapter 13. Uncomfortable Interactions: Responding to Awkward Situations Chapter 14. Safety First: Minimizing Emotional and Physical Distress Part 3: Improving Your Skills
Chapter 15. An Ounce of Prevention: Avoiding and Mitigating Situations
Chapter 16. Sharpening Steel: How to Improve Your Skills and Help Others Improve Theirs
Appendix A. What to Say
Appendix B. Preparing for a Successful Session
Appendix C. Resources
Chapter 1. Moderation Matters: Power, Responsibility, and Style
Chapter 2. In the Trenches: Six Steps for Handling Situations
Chapter 3. Mix and Match: Your Moderation Patterns Toolbox Part 2: Your Survival Guide
Chapter 4. Recruiting Mishaps: Participants You Weren't Expecting
Chapter 5. Participant Misconceptions: Not What the Participant was Expecting.
Chapter 6. Some Guidance Required: Participants in Need of Shepherding. Chapter 7. Make it Work: Handling Technical Obstacles Chapter 8. Is This Right? Responding to Uncertain Participants. Chapter 9. What's Going On? Recovering from External Interruptions. Chapter 10. Get on Track: Overcoming Momentum Blockers. Chapter 11. Take the Wheel: Guiding Wayward Participants. Chapter 12. A Delicate Touch: Addressing Sensitive Situations Chapter 13. Uncomfortable Interactions: Responding to Awkward Situations Chapter 14. Safety First: Minimizing Emotional and Physical Distress Part 3: Improving Your Skills
Chapter 15. An Ounce of Prevention: Avoiding and Mitigating Situations
Chapter 16. Sharpening Steel: How to Improve Your Skills and Help Others Improve Theirs
Appendix A. What to Say
Appendix B. Preparing for a Successful Session
Appendix C. Resources