Quality: Upgrade Pack

This course explains what real customer service is all about and how it gives an organization a competitive edge. The reader will be inspired by the examples of British Gas, Texaco and Digital. The course features a case study video, a drama video and a self-study workbook, and enables the student to study at a time and a place to suit any schedule. The workbook provides a guide through the videos and supplies background information, exercises, and personal action planning. The drama video is of high quality featuring well-known actors. Both videos are produced by Taylor Made Films.