Achieving Transformation and Renewal in Financial Services

The opening up of financial markets during the 1990s had profound effects on the financial services industry and also on national economics. There has been unprecedented growth in the demand for financial services, intense competition on a world scale, and the emergence of large global companies.
Also, the development of freer, more global financial markets with 24-hour trading on the screen has accelerated the pace of change and increased volatility in the prices of securities, commodities, and national currencies.
The global changes taking place in financial services will be reduced profits, increased market volatility and risk, and will encourage organizations to arrange ever larger mergers and acquisitions in an effort to cut costs and share risks. Heavier competition and narrower margins will also force management to abandon non-performing businesses and focus on those that produce a world-class performance.
How financial services organizations are rethinking and reshaping their business operations is the focus of Achieving Transformation and Renewal in Financial Services. The book proposes strategies for delivering improvements in speed, cost of operations, service, quality and flexibility required to ensure continued competitiveness. Case study material shows how financial services companies have reshaped their businesses, creating continued success, and also how information technology and outsourcing are being used in the drive to build new capabilities and to increase efficiency.