Supporting Users and Troubleshooting a Microsoft Windows XP Operating System (Exam 70-271) Package
Wiley (Publisher)
Published on 6. November 2009
Book
Paperback/Softback
978-0-470-17060-1 (ISBN)
Description
A complete program of textbook, lab manual, and software, this "Microsoft Official Academic Course" provides everything students need to build the knowledge and skills necessary to support end users and computers running the Windows XP operating system. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70-271: supporting users and troubleshooting a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.
More details
Series
Edition
International student edition
Language
English
Place of publication
New York
United States
Publishing group
John Wiley and Sons Ltd
Target group
Professional and scholarly
Illustrations
Illustrations
Dimensions
Height: 10 mm
Width: 10 mm
Thickness: 10 mm
Weight
1676 gr
ISBN-13
978-0-470-17060-1 (9780470170601)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Microsoft Corporation Founded in 1975, Microsoft (Nasdaq MSFT ) is the worldwide leader in software for personal and business computing. The company offers a wide range of products and services designed to empower people through great software any time, any place and on any device.
Content
Chapter 1: Introduction to Desktop Support. Chapter 2: Installing Windows XP. Chapter 3: Supporting Local Users and Groups. Chapter 4: Supporting the Windows Desktop. Chapter 5: Supporting Windows XP File and Folder Access. Chapter 6: Installing and Managing Hardware. Chapter 7: Supporting Display Devices, I/O Devices, and ACPI. Chapter 8: Supporting Storage Devices in Windows XP. Chapter 9: Managing Local and Network Print Devices in Windows XP. Chapter 10: Supporting Network Connectivity. Chapter 11: Supporting Internet Explorer in Windows XP. Chapter 12: Monitoring System Performance in Windows XP.