At Your Service: Teacher's Guide
English for the Travel and Tourist Industry
Published on 28. September 1995
Book
Paperback/Softback
46 pages
978-0-19-451319-7 (ISBN)
Description
A short, communicative course for the low-level learner of American English.
Improves practical communication skills in American English. Contains 15 units which each explore a different communicative area, such as answering the telephone or giving information to customers. Clear unit structure: the target language is introduced in the Listening section, and is practised first in controlled exercises, then in freer activities such as role play. Develops the vocabulary students need to communicate effectively through Word study sections. Gives emphasis to listening and speaking skills, but also provides practice in reading and writing (e.g. reading timetables, taking messages). Prepares students in the last unit for job interviews. Includes a word list of core vocabulary in American English, Spanish, Portuguese, Japanese, Chinese, Thai, and Korean.
Improves practical communication skills in American English. Contains 15 units which each explore a different communicative area, such as answering the telephone or giving information to customers. Clear unit structure: the target language is introduced in the Listening section, and is practised first in controlled exercises, then in freer activities such as role play. Develops the vocabulary students need to communicate effectively through Word study sections. Gives emphasis to listening and speaking skills, but also provides practice in reading and writing (e.g. reading timetables, taking messages). Prepares students in the last unit for job interviews. Includes a word list of core vocabulary in American English, Spanish, Portuguese, Japanese, Chinese, Thai, and Korean.
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Content
AT YOUR SERVICE; CONTENTS; UNIT 1; May I introduce myself?; Function; Greeting guests; Introducing yourself; Saying where people are from; Making a short welcome speech; UNIT 2; What do you do?; Function; Asking people about their jobs; Talking about jobs and workplaces; UNIT 3; What time does the next train leave?; Function; Asking about the time; Telling the time; Talking about timetables; UNIT 4; What kind of room would you like?; Function; Making a room reservation; Completing reservation details; Requesting information politely; UNIT 5; Don't leave your bags on the bus; Function; Giving instructions politely; UNIT 6; Is there a bank near here?; Function; Giving and understanding directions; Saying where things are; UNIT 7; Who's calling, please?; Function; Answering the telephone politely; Giving information politely; Asking for information; Taking a message; UNIT 8; Would you like a window seat?; Function; Asking people to do things; Understanding and dealing with tourists' requests; UNIT 9; How was your day?; Function; Talking about the past; Asking someone about their day; UNIT 10; Are you ready to order?; Function; Greeting restaurant guests; Taking orders; Understanding orders; UNIT 11; How will you be paying?; Function; Talking about money; Asking about payment; Changing money for someone; UNIT 12; We'll meet back here at three o'clock; Function; Explaining plans and itineraries to a tour group; Answering common questions asked by tourists; UNIT 13; Why don't you take the city bus tour?; Function; Making suggestions and recommendations; Describing tourist attractions; UNIT 14; Shall I send you a brochure?; Function; Offering to help people; Understanding and dealing with tourists' problems; UNIT 15; I look forward to hearing from you; Function; Talking about experiences; Asking and answering interview questions; Tapescripts; Multilingual word list