How to Resolve Conflicts at Work
A Take Charge Assistant Book
Published on 17. August 1999
Book
Paperback/Softback
128 pages
978-0-8144-7989-6 (ISBN)
Description
This text is an assistant's guide to managing conflict, for a less stressful worklife. This user-friendly book not only helps assistants work well with others, but also shows how to resolve conflict before it gets out of control.
More details
Language
English
Place of publication
New York
United States
Target group
Professional and scholarly
Dimensions
Height: 229 mm
Width: 152 mm
Weight
239 gr
ISBN-13
978-0-8144-7989-6 (9780814479896)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Part 1 Overview: how do you handle conflict?; clash control; pro-active solutions. Part 2 Getting to the heart of a problem: communication gaffes; personality conflicts; getting to the problem. Part 3 Contributing to a collaborative workplace: boss-assistant partnerships; dealing with co-workers; good customer relationships; defusing team conflicts.