Human Factors in the Design and Evaluation of Central Control Room Operations
1st Edition
Published on 18. November 2009
Book
Hardback
446 pages
978-1-4398-0991-4 (ISBN)
Description
Whether used for aviation, manufacturing, oil and gas extraction, energy distribution, nuclear or fossil fuel power generation, surveillance or security, all control rooms share two common features. The people operating them are often remote from the processes that they are monitoring and controlling and the operations work 24/7. The twin demands of remote and continuous operation place special considerations on the design of central control rooms. Human Factors in the Design and Evaluation of Central Control Room Operations provides an analysis of Human Factors and Ergonomics in this complex area and the implications for control room staff. This information contained within this book can then be used to design, assessed and evaluate control rooms.
Taking an integrated approach to Human Factors and Ergonomics in the control room environment, the book presents fourteen human factors topics: competencies, training, procedures, communications, workload, automation, supervision, shift patterns, control room layout, SCADA interfaces, alarms, control room environment, human error, and safety culture. Although there are many resources available on each of these topics, this book the information together under one cover with a focus on central control room operations. Each chapter is self-contained and can be read in any order, as the information is required.
Taking an integrated approach to Human Factors and Ergonomics in the control room environment, the book presents fourteen human factors topics: competencies, training, procedures, communications, workload, automation, supervision, shift patterns, control room layout, SCADA interfaces, alarms, control room environment, human error, and safety culture. Although there are many resources available on each of these topics, this book the information together under one cover with a focus on central control room operations. Each chapter is self-contained and can be read in any order, as the information is required.
Reviews / Votes
"... a fantastic book that shows what it takes to ensure support staff work and operate together, in a formal and efficient manner. The book integrates the topics of human factors and ergonomics to create an incredibly valuable tome. The book details the interactions between people and their working environment, and shows in depth how the work environment can and must be designed to reduce errors, improve performance, improve the quality of work, and increase the work satisfaction of the workers themselves.While the book was written primarily for control room settings, it is relevant for those in IT if they have any involvement in remote support, security operation centers (SOC) and network operation centers (NOC).
While the book is of value to anyone involved in operation, those who will find the most value are those charged with the management and operations or large groups or operations. If they have management support to deploy the formal methods detailed in the book, they will find that they can create significantly higher levels of customer and end-user satisfaction."
--Ben Rothke, writing on slashdot.org ... a fantastic book that shows what it takes to ensure support staff work and operate together, in a formal and efficient manner. The book integrates the topics of human factors and ergonomics to create an incredibly valuable tome. ... While the book was written primarily for control room settings, it is relevant for those in IT . ...If they have management support to deploy the formal methods detailed in the book, they will find that they can create significantly higher levels of customer and end-user satisfaction.
--Ben Rothke, writing on slashdot.org, March 1, 2010
More details
Language
English
Place of publication
Bosa Roca
United States
Publishing group
Taylor & Francis Inc
Target group
Professional and scholarly
Academic and Professional Practice & Development
Product notice
sewn/stitched
Cloth over boards
Illustrations
124 s/w Abbildungen, 87 s/w Tabellen
87 Tables, black and white; 124 Illustrations, black and white
Dimensions
Height: 240 mm
Width: 163 mm
Thickness: 30 mm
Weight
780 gr
ISBN-13
978-1-4398-0991-4 (9781439809914)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Neville A. Stanton | Paul Salmon | Daniel Jenkins
Human Factors in the Design and Evaluation of Central Control Room Operations
E-Book
11/2009
1st Edition
CRC Press
€184.99
Available for download
Neville A. Stanton | Paul Salmon | Daniel Jenkins
Human Factors in the Design and Evaluation of Central Control Room Operations
E-Book
11/2009
1st Edition
CRC Press
€185.99
Available for download
Persons
Neville A. Stanton, Paul Salmon, Daniel Jenkins, Guy Walker
Content
Introduction to Human Factors and Ergonomics. Competencies. Training. Procedures. Communication Process. Manning and Workload. Automation. Supervision. Shift Patterns. Control Room Layout. Supervisory Control and Data Acquisition (SCADA). Alarms. Environment. Human Error. Safety Culture.