Microsoft Dynamics CRM 2011 Step by Step
Published on 15. January 2011
Book
Paperback/Softback
448 pages
978-0-7356-4890-6 (ISBN)
Description
The smart way to learn Microsoft Dynamics CRM 2011-one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
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Other editions
Additional editions
Mike Snyder | Jim Steger | Brendan Landers
Microsoft Dynamics CRM 2011 Step by Step
E-Book
01/2011
1st Edition
Microsoft Press
€22.59
Available for download
Persons
Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company's Microsoft Dynamics CRM consulting projects. He has led numerous Microsoft Dynamics CRM implementation projects for companies in the following industries: professional and financial services, education, healthcare, hospitality, and others. Prior to joining Sonoma Partners, Brendan worked at Information Resources, Inc. as a Director, Quality Assurance and Delivery, where he led several data quality and business intelligence initiatives. He holds a bachelor's degree in management information systems from the University of Iowa.