Straight to the Top

Preface xi Ac knowledgments xv Part one--Key Change Drivers and Trends Impacting the CIO Role Today 1 Chapter 1 Why the Role of the CIO Continues to Change 3 The State of the CIO 6 How Important Are Core Technology Skills? 9 What Did I Do to Prepare? 17 Recommendations 19 Notes 20 Chapter 2 Technologies and Trends Driving Today's IT Innovation 21 Follow the Money 21 The Major Technology Trends Driving Change 25 Predictions for the Future 33 What Did I Do to Prepare? 34 Recommendations 35 Notes 37 Chapter 3 IT Standards and Governance and the Impact of Consumer Devices 39 IT Governance and Its Benefits 39 How IT Trends Affect IT Governance 41 Portfolio Management of IT 51 The IT Strategic Plan 54 What Did I Do to Prepare? 56 Recommendations 58 Notes 60 Chapter 4 Service Level Agreements: A Key to Improved Customer Expectations and Better Contracts 61 Service in the Age of the Customer 61 Service Level Agreements 66 Annual Staff and Customer Surveys 73 Vendor Scorecarding 76 What Did I Do to Prepare? 81 Recommendations 82 Notes 83 Chapter 5 Today's CIO: The Teacher to the C-Suite 85 Gaps in Expectations between CIOs and CEOs and other C-Level Executives 86 Educating the C-Suite 87 Creating a High-Performing IT Team through Education 88 What Did I Do to Prepare? 97 Recommendations 99 Notes 100 Part two--The Modern-Day CIO101 Chapter 6 What Executive Recruiters Are Looking for, from Consulting Experience to Leadership Skills 103 How to Get Noticed 103 Leading Generation Y and Mentoring 106 Tomorrow's Leadership Skills 120 What Did I Do to Prepare? 121 Recommendations 122 Notes 123 Chapter 7 Cloud Computing Strategies and Risks 125 A Cloud Computing Overview 125 Growth Trends and Costs 135 The Security and Risks of Cloud Computing 140 Integrating with the Cloud 145 What Did I Do to Prepare? 150 Recommendations 150 Notes 152 Chapter 8 The Consumerization of IT 155 Consumer Devices Permeate the Corporate World 155 Growth Trends for Mobile Computing 160 Increasing Costs and Security 163 Mobile Device Management 164 What Did I Do to Prepare? 168 Recommendations 169 Notes 170 Chapter 9 Social Media Changes Everything 173 Social Media Categories 173 Social Media Titans 175 Social Media Are the World's Reporters 177 Businesses Using Social Media 179 The Risks of Social Media 182 Facebook Fatigue? 184 What's Next in Social Media 185 What Did I Do to Prepare? 189 Recommendations 189 Notes 191 Chapter 10 What's after the CIO Role? 193 Career Next Steps 193 What Did I Do to Prepare? 198 Recommendations 198 Conclusion 199 Notes 200 About the Author 201 Index 203