Automated Office Systems Management

This text explains how to analyse, develop, set up and manage an integrated office automation system. It focuses on all aspects of administrative word/information processing management, from technological capabilities, systems analysis and design and general management principles, to microcomputers and their impact on the automated office. Reviewed by a panel of office automation practitioners and consultants, the text combines a presentation of state-of-the-art technology with an emphasis on the importance of the individual manager and professional using the system. The book also features end-of-chapter activities and a glossary of technical terms.