Managing Knowledge in a Paper World

This manual applies the critical discipline of knowledge management to the massive, established task of document management. It teaches knowledge management and document management professionals how document technologies such as electronic imaging, workflow, and content management fundamentally enable knowledge management and, in turn, how an informed knowledge strategy can transform a company's document systems into a compelling means by which organizations can create, share and leverage knowledge for competitive advantage. The author covers how a knowledge management framework built upon document management integrates with other vital organizational technology initiatives, including business-to-business e-commerce, customer relationship management, electronic billing and supply chain management. The book teaches readers how to assess their own document management capabilities and to devise and implement a unified knowledge management/document management strategy.