Operations and Process Management

Guide to case studies xiii Preface xv About the authors xix Acknowledgements xxi 1 Operations and processes 1 2 Operations strategy 35 3 Supply network design 73 4 Process design 1 - positioning 115 5 Process design 2 - analysis 143 6 Designing the innovation process 187 7 Supply chain management 221 8 Capacity management 255 9 Inventory management 289 10 Resource planning and control 321 11 Lean synchronisation 361 12 Quality management 395 13 Improvement 435 14 Risk and resilience 475 15 Project management 507