High-Performers
Recruiting and Retaining Top Employees
Published on 14. August 2003
Book
Hardback
96 pages
978-0-324-20096-6 (ISBN)
Description
Dubinsky and Skinner have uncovered 13 drivers of discretionary effort, or why employees go above and beyond what is expected of them in the job. If you are aware of these drivers, and if you use their prescription to recruit, manage and retain employees with these attributes, you can realize a company of High Performers.
More details
Language
English
Place of publication
Mason, OH
United States
Publishing group
Cengage Learning, Inc
Dimensions
Height: 231 mm
Width: 155 mm
Thickness: 15 mm
Weight
320 gr
ISBN-13
978-0-324-20096-6 (9780324200966)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Disclaimer. Preface. 1. Beyond the Call of Duty: I Don't Know What It Is, But I Know It When I See It! 2. Internal Motivation: Gee, I Actually Get Paid To Do This? 3. Initiative: Sometimes you just do it! 4. Upbringing: A Chip Off The Old Block. 5. Self-Satisfaction: It's Spelled P-R-I-D-E. 6. Empathy: Walk A Mile In My Shoes. 7. Concern: When You Care Enough To Do the Very Best. 8. Reciprocity: I'll Scratch Your Back if You Scratch Mine. 9. Customer Acquisition and Retention: Ka-Ching, Ka-Ching. 10. Customer Satisfaction: Rubber Ball, Come Bouncing Back To Me. 11. Role Modeling and Organizational Culture: A Picture Paints a Thousand Words. 12. Recognition: Looking Goooood! 13. Promotion: Opening Doors to Nirvana. 14. Compensation: Brother, Can You Spare a Dime? 15. Carpe Diem: Go for it! Index.