The Management of Quality Assurance

This book summarizes the essential concepts, practices, and methods of modern quality assurance management. The purpose of this category of management is to lead and help employees to achieve good workmanship, and assist their companies in being productive and competitive. Benefits from such performance are shared by all as producers and consumers, and by the community at large. The management of quality assurance must be based on interdisciplinary studies, with emphasis on management and engineering. A broad range and integrative approach best leads to modern preventive quality assurance, and ultimately to better quality of products and services. The book is divided into four parts. Each part consists of several chapters covering logically interlinked topics. A synopsis at the beginning of each part familiarizes the reader with current issues and trends, thus helping in the understanding of the importance of quality assurance as a discipline, profession, and practice. In the overall topical layout, product and service oriented planning and control is followed by discussion of company-wide management of a quality assurance program.
The final part addresses the question: "Where do we go from here?"