Case Study: Pretty Kitchens' Bag Filling Machine

Pretty Kitchens' Bag Filling Machine investigates how to calculate the cost of quality. Based on a real-life kitchen manufacturing company, it is aimed at students on operations management courses. The authors provide vital information on the types of cost of quality which people have to deal with from day to day in a manufacturing context. They cover the essential areas of control costs and failure costs. They also includes many worked examples analysing internal costs of quality.

The authors investigate essential external costs, such as managing complaints and ensuring customers are satisfied. Pretty Kitchens' Bag-Filling Machine presents new and innovative ways of reducing the costs of quality and lots of worked examples for anyone tackling these kinds of difficult problems in their study or work.

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