Designing Knowledge Management Architecture
How to Implement Successful Knowledge Management Programs
1st Edition
Published on 14. November 2002
Book
Hardback
154 pages
978-0-7619-9635-4 (ISBN)
Description
In the current global business environment, organizational knowledge is recognized as a significant source of competitive advantage. Although information about products, services, vendors, suppliers, customers and competitors has been available for a long time, due to the information revolution, the possession of such information has ceased to provide the requisite competitive advantage that it used to.
This concise and lucid book discusses the role of knowledge management (KM) in developing dynamic capabilties and sustaining competitive advantage.
This concise and lucid book discusses the role of knowledge management (KM) in developing dynamic capabilties and sustaining competitive advantage.
More details
Edition
First Edition
Language
English
Place of publication
Thousand Oaks
United States
Target group
Professional and scholarly
Dimensions
Height: 216 mm
Width: 140 mm
Weight
317 gr
ISBN-13
978-0-7619-9635-4 (9780761996354)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
INTRODUCTION
PART ONE: INTRODUCTION
The Emerging Business Environment
The KM Imperative
Demystifying KM
PART TWO: CONCEPTUALIZATION
Introduction
Defining Knowledge in Organizations
The Process of Managing Knowledge
A Framework for Implementing Knowledge Management Programmes
PART THREE: KM IMPLEMENTATION IN INDIA - CASE STUDIES
Dr Reddy's
Readying to Manage Knowledge
Hughes Escorts Communications Limited (HECL)
Knowledge Management at Infosys Technologies Limited
Knowledge Management at RPG Enterprises
PART FOUR: FORMULATING A KNOWLEDGE MANAGEMENT STRATEGY
Vision, Purpose and Level of KM
Analyzing the Industry-structural/Economic Environment
Sources of Competitive Advantage
Process of KM Strategy Formulation
PART FIVE: IMPLEMENTING A KNOWLEDGE MANAGEMENT PROGRAMME
Knowledge Architecture
Systems and Technology
People Issues
PART SIX: CRITICAL SUCCESS FACTORS IN KM IMPLEMENTATION
Develop a Knowledge Strategy
Implement KM as Any Change Management Programme
Seek and Sustain Top Management Support
PART ONE: INTRODUCTION
The Emerging Business Environment
The KM Imperative
Demystifying KM
PART TWO: CONCEPTUALIZATION
Introduction
Defining Knowledge in Organizations
The Process of Managing Knowledge
A Framework for Implementing Knowledge Management Programmes
PART THREE: KM IMPLEMENTATION IN INDIA - CASE STUDIES
Dr Reddy's
Readying to Manage Knowledge
Hughes Escorts Communications Limited (HECL)
Knowledge Management at Infosys Technologies Limited
Knowledge Management at RPG Enterprises
PART FOUR: FORMULATING A KNOWLEDGE MANAGEMENT STRATEGY
Vision, Purpose and Level of KM
Analyzing the Industry-structural/Economic Environment
Sources of Competitive Advantage
Process of KM Strategy Formulation
PART FIVE: IMPLEMENTING A KNOWLEDGE MANAGEMENT PROGRAMME
Knowledge Architecture
Systems and Technology
People Issues
PART SIX: CRITICAL SUCCESS FACTORS IN KM IMPLEMENTATION
Develop a Knowledge Strategy
Implement KM as Any Change Management Programme
Seek and Sustain Top Management Support