Trust in the Balance
Building Successful Organizations on Results, Integrity, and Concern
1st Edition
Published on 11. March 1997
Book
Paperback/Softback
272 pages
978-0-7879-0286-5 (ISBN)
Description
Acquire the best asset of all
Your business is either enhanced by the presence of trust or held back by the presence of distrust. Robert Shaw gives conviction and advice to the leader who recognizes that trust becomes a performance multiplier only when the leader is prepared to go first.
-- Craig E. Weatherup, president, PepsiCo, Inc.
If you've never examined how trust affects your organization, maybe you should. In this engaging book, Robert Shaw moves past the right thing to do argument and focuses on trust as a critical issue successful managers cannot take for granted. He shows how lack of trust is compromising more and more organizations in today's highly competitive environment. And he offers a way out. Drawing on a variety of examples from real business situations, Shaw explains trust's increasing importance at four key levels: individual credibility, one-to-one collaboration, team effectiveness, and organizational vitality. He then provides an assessment survey to help you determine how you and your organization measures up trust-wise, and offers action steps for overcoming trust dilemmas such as those that arise during reinvention efforts. A vital handbook for leaders, change agents, and anyone interested in building high trust for high performance.
Your business is either enhanced by the presence of trust or held back by the presence of distrust. Robert Shaw gives conviction and advice to the leader who recognizes that trust becomes a performance multiplier only when the leader is prepared to go first.
-- Craig E. Weatherup, president, PepsiCo, Inc.
If you've never examined how trust affects your organization, maybe you should. In this engaging book, Robert Shaw moves past the right thing to do argument and focuses on trust as a critical issue successful managers cannot take for granted. He shows how lack of trust is compromising more and more organizations in today's highly competitive environment. And he offers a way out. Drawing on a variety of examples from real business situations, Shaw explains trust's increasing importance at four key levels: individual credibility, one-to-one collaboration, team effectiveness, and organizational vitality. He then provides an assessment survey to help you determine how you and your organization measures up trust-wise, and offers action steps for overcoming trust dilemmas such as those that arise during reinvention efforts. A vital handbook for leaders, change agents, and anyone interested in building high trust for high performance.
Reviews / Votes
"I believe there's no neutrality in business (for example, you're either gaining market share or losing it). Likewise, your business success is either enhanced by trust or held back by distrust. Robert Shaw gives conviction and advice to the leader who recognizes that trust becomes a performance multiplier only when the leader is prepared to go first." --Craig E. Weatherup, CEO, Pepsi-Cola Company"Trust in the Balance is an absorbing discussion of our desperate need to attAnd to the human necessity to feel safe within and without organizations. Shaw has produced an extremely readable and practical guide to paving a trail of trust into the twenty-first century." --Jim Kouzes, coauthor, The Leadership Challenge and Credibility, and chairman and CEO, TPG/Learning Systems
"The relationship between organization effectiveness and organization climate is a major issue for leaders and culture setters. Robert Shaw has pinpointed the essential linchpin--trust. His practical yet profound guide on how to develop and maintain a high-trust organization will be a welcome addition to any manager's bookshelf." --Richard Beckhard , coeditor, The Organization of the Future, and principal, Beckhard Associates
"Trust is a critical component in managing change and executing strategy, both so necessary to driving bottom-line results. The dilemma for managers at all levels is that when we need more trust in our organizations to achieve our goals, we are experiencing a loss of trust. Trust in the Balance is a must-read for managers and leaders who want to better understand how to build trust in their organizations and achieve a stronger bottom-line performance." --Eileen Kraus, chairman, Fleet Bank Connecticut
More details
Language
English
Place of publication
New York
United States
Publishing group
John Wiley & Sons Inc
Target group
College/higher education
Professional and scholarly
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 229 mm
Width: 152 mm
Thickness: 17 mm
Weight
440 gr
ISBN-13
978-0-7879-0286-5 (9780787902865)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
ROBERT BRUCE SHAW is a co-author of Organizational Architecture and Discontinuous Change and principal of Princeton Management Consulting Group. He lives in Washington Crossing, NJ.
Content
Part One: Trust: A Foundation for Organizational Success.
1. The Power of Trust in a Changing World.
2. Defining Trust: The Basics.
Part Two: The Imperatives of Trust: Results, Integrity, Concern.
3. Achieving Business Results.
4. Acting With Integrity.
5. Demonstrating Concern.
Part Three: Creating Trust-Based Organizations.
6. Building Trust Through Leadership.
7. Building Trust Through Organizational Structure.
8. Building Trust Through Organizational Culture.
Part Four: Trust Lost, Trust Regained.
9. Managing the Dilemmas of Trust.
10. Regaining Lost Trust.
11. Sustaining Trust into the Future.
Trust -- Building Resources.
Resource One: Organization Assessment Summary
Resource Two: Leadership Assessment Survey.
1. The Power of Trust in a Changing World.
2. Defining Trust: The Basics.
Part Two: The Imperatives of Trust: Results, Integrity, Concern.
3. Achieving Business Results.
4. Acting With Integrity.
5. Demonstrating Concern.
Part Three: Creating Trust-Based Organizations.
6. Building Trust Through Leadership.
7. Building Trust Through Organizational Structure.
8. Building Trust Through Organizational Culture.
Part Four: Trust Lost, Trust Regained.
9. Managing the Dilemmas of Trust.
10. Regaining Lost Trust.
11. Sustaining Trust into the Future.
Trust -- Building Resources.
Resource One: Organization Assessment Summary
Resource Two: Leadership Assessment Survey.