The FAQ Manual of Style
Book
Paperback/Softback
320 pages
978-1-55828-498-2 (ISBN)
Description
FAQs are lists of Frequently Asked Questions and their answers. These are the questions the users of an Internet site or software program can be expected to have, and that might, if unanswered, lead to customer support requests. Generally written by non-writers, such as programmers and administrators, FAQs are increasingly popular and are vital to understanding Web sites and other topics. This work is a style guide on creating FAQs.
More details
Language
English
Place of publication
Foster City
United States
Publishing group
John Wiley & Sons Inc
Target group
Professional and scholarly
Dimensions
Height: 240 mm
ISBN-13
978-1-55828-498-2 (9781558284982)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
What are FAQs?; do you need a FAQ?; what makes a good FAQ?; general FAQ setup guide; when to do multiple FAQs; the questions - basic/detailed; when do I build it?; how do I keep it timely?; evolving site/evolving FAQs; administration issues; links elsewhere; saving and making money; information transfers; great FAQ guide. Appendix: examples, URLs, FAQ creation checklist.