The Future-Proof Workplace

Foreword Marshall Goldsmith xv Chapter 1 Surviving and Thriving in Turbulence 1 Today, Not Tomorrow 2 Waves of Change 2 Digitization and Change 4 Changing Demographics 5 Globalization Is Now 6 Shock and Awe 7 Six Factors of Change 8 Looking Ahead 17 The Future Happened Yesterday 18 Chapter 2 Leadership: Leading the Future 21 An Old Brand of Leadership 22 Self-Focused Leadership 23 Greed 24 The Consequences 26 Twenty-First-Century Leadership 27 The Privilege of Leadership 28 Personal Values Create Company Values 28 Defining Values 31 Leaders with Heart 32 A Decision to Lead 37 Future-Proof Your Company 39 Future-Proof Your Career 40 Chapter 3 Culture: The Key for Innovation and Speed 41 What's the Difference? 41 Culture and the Customer 43 The Evolution of Culture 45 Understanding Culture 46 Fast-Forward Culture 47 The Values and Culture Connection 48 Bringing Culture to Light 49 How Do You Create a Culture That Hums? 55 Hard Choices 56 Leading a Future-Proof Culture 57 Future-Proof Your Company 59 Future-Proof Your Career 60 Chapter 4 Purpose: Navigating Turbulent Waters 61 Mission and Vision 62 What Are We Building? 64 Purpose 67 Purpose Is Inspiring 68 The Power of Purpose 69 Purpose and People 71 Banking on Purpose 72 Future-Proof Your Company 75 Future-Proof Your Career 76 Chapter 5 Relationships: Our Connected Future 77 A Tale of Two Parts: Morag's Story 79 Relationship with Work 81 Work in the Future-Past 83 Career Lattice 85 Relationship with Employer 88 Relationship with Colleagues 90 Relationship with Cultures 92 Relationship with the Community 93 Relationship with Our Network 94 Balancing Is No Act 96 Future-Proof Your Company 98 Future-Proof Your Career 99 Chapter 6 Diversity and Inclusion: Future Inclusion 101 Sea Change 102 The Facts about Women 103 Stereotyping Is Personal 105 When Bias Seems Pragmatic 107 Brain Science, Bias, and Diversity 109 Stereotyping and Personal Beliefs 111 Vicious Cycles 112 Bias in the Mirror 112 Rewiring Inclusion 114 Taking Action 115 Future-Proof Your Company 116 Future-Proof Your Career 117 Chapter 7 Technology: Resistance Is Futile 119 Technology the Disrupter and Enabler 121 Data Is Big 122 Genuine Intelligence 125 Uploading into Society 127 What's Your Response Time? 129 Future Workforce 131 Changing Identities 132 Everything Is Connected and Transparent 135 Personal Impact 136 Your Reality 137 Catching the Wave 139 Future-Proof Your Company 141 Future-Proof Your Career 142 Chapter 8 Learning: Curious Learners 143 The Hare and the Tortoise 144 Welcome to the Nano-Degree 146 Curiosity in the Driver's Seat 147 Introducing the "T" Learner 150 Soft Skills Finally Take Center Stage 152 Collecting Credentials Instead of Certificates 153 Are You Learning Agile? 155 Modernizing Talent Management 155 The Old Days of Too Young 156 We Can't Afford a Training Budget 157 Learning Is a Contact Sport 158 Build a Learning Culture 158 A Global Learning Mind-Set 161 Content Curation and Knowledge Management 162 Throw Out the HR Rule Book 163 Performance Management Becomes the Performance Moment 165 Rewrite the Training Policies 166 We All Want to Learn 167 Future-Proof Your Company 168 Future-Proof Your Career 169 Chapter 9 Workspace: The Future-Proof Workspace 171 Time to Take Back the Key to the Executive Washroom 172 Down with the Cubicle Farm 172 It Takes More than a Ping-Pong Table 174 From Water Coolers to Watering Holes 175 Anytime, Anywhere 176 From Corporate Campus to Community Campus 178 Designing for Wellness 179 Social and Environmental Responsibility 180 What Can You Transform Today? 180 Future-Proof Your Company 182 Future-Proof Your Career 183 Chapter 10 Future-Proof Workplace: Waves of Change 185 The Human Wave 187 Leading the Future 188 Culture Determines Innovation and Speed 190 Navigating with Purpose 191 Our Relational Future 192 Future Inclusion 192 Resistance Is Futile--Technology 193 Curious Learners 194 The Future-Proof Workspace 194 Work Matters 195 Tidal Waves 196 Overwhelmed? 198 The Future 198 Follow Our Three Es 199 Notes 201 Acknowledgments 205 Welcome to the Future of Work 207 About the Authors 209 Also by the Authors 211 Index 217