Once Upon a Campus
Lessons for Improving Quality and Productivity in Higher Education
Published on 16. March 1995
Book
Paperback/Softback
206 pages
978-0-89774-965-7 (ISBN)
Description
The unique and controversial companion volume to Daniel Seymour's On Q places Seymour's ideas and theories within the context of a call to action. In a series of realistic case-study lessons, he reveals how colleges and universities can dramatically improve their performance by drawing upon the concepts found in systems theory, quality management, and studies of organizational behavior.
More details
Language
English
Place of publication
Phoenix AZ
United States
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 229 mm
Width: 152 mm
Thickness: 11 mm
Weight
309 gr
ISBN-13
978-0-89774-965-7 (9780897749657)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
E-Book
03/1995
1st Edition
Rowman & Littlefield Publishers
€48.49
Available for download
E-Book
03/1995
1st Edition
Rowman & Littlefield Publishers
€48.49
Available for download
Person
Daniel Seymour ist Professor, Administrator und Referent für viele Universitäten. Er erhielt seinen BA am Gettysburg College und seinen MBA von der University of Oregon, wo er dann auch promovierte. Dr. Seymour ist der Autor von zwanzig Büchern und lebt in Palm Springs, Kalifornien mit seiner Frau Rhonda.
Content
Chapter 1 Direction Setting Chapter 2 Begin With The End In Mind Chapter 3 Left to Our Own Devices, We Pay Too Much Attention to Things of Little Importance to the Customer Chapter 4 Process Design and Management Chapter 5 Waste is the Unintended Consequences of Unattended Work Processes Chapter 6 The Capacity of a System is Limited by its Bottlenecks Chapter 7 An Organization is a Relay Team; the Better the Handoffs, the Better the Results Chapter 8 In the Absence of a Search for the Unnecessary, Complexity Out Simplicity Chapter 9 Feedback Chapter 10 Measurement Without Feedback is Just Data; Feedback without Measurement is Just Opinion Chapter 11 Enablers Chapter 12 Followers, Not Leaders, Are the Best Judges of Hypocrisy Chapter 13 To Create the Future, Challenge the Past Chapter 14 Exceptional Solutions to Universal Problems Create Universal Problems