The Golden Rules of Customer Care
How to Turn That One-time Buyer into a Lifetime Customer
Published on 14. March 1991
Book
Hardback
175 pages
978-0-09-174843-2 (ISBN)
Description
Customer care is an important issue for businesses. All customers, however long-standing, have the choice of whether or not to stay loyal. This book shows how companies can deliver first time, find out what customers want and educate customers into getting the best service for themselves.
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Cornerstone
Target group
Professional and scholarly
Illustrations
20 illustrations
Dimensions
Height: 216 mm
Width: 135 mm
Weight
435 gr
ISBN-13
978-0-09-174843-2 (9780091748432)
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Schweitzer Classification