Process Analysis and Improvement with Student CD and Microsoft Visio Student Edition CD, 1/e
Published on 16. October 2004
Book
Hardback
978-0-07-310401-0 (ISBN)
Description
Process Analysis and Improvement describes and illustrates how to use popular software tools, including Excel, Arena, Visio, and VBA to create an integrated business process analysis and redesign capability. This is the first book on the market that demonstrates integrated applications of these software packages for modeling business applications. The text is designed to fulfill the needs of students who are interested in analytical approaches to process modeling and improvement.
More details
Language
English
Place of publication
United States
Publishing group
McGraw-Hill Education - Europe
Illustrations
Illustrations
Dimensions
Height: 262 mm
Width: 211 mm
Thickness: 22 mm
Weight
955 gr
ISBN-13
978-0-07-310401-0 (9780073104010)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Chapter 1: Introduction to Process Analysis and ImprovementChapter 2: Process Analysis and Improvement Using VisioChapter 3: Applications Using VisioChapter 4: Data Management and Analysis Using ExcelChapter 5: Applications Using ExcelChapter 6: Process Simulation Using ArenaChapter 7: Applications Using ArenaChapter 8: Visual Basic for Applications: Computer Based Tools IntegrationChapter 9: Process Analysis and Improvement Application: Customer Service CenterChapter 10: Process Analysis and Improvement Chapter 11: Student Process Analysis and Improvement ProjectsChapter 12: Future of Computer Based Tools for Process Analysis and Improvement