Solving Problems

Workbook introduction- ILM Super Series study links; Links to ILM qualifications; Links to S/NVQs in management; Workbook objectives; Activity planner; Session A: Problems large and small- Introduction; What do you mean by 'a problem'?; Problems foreseen and unforeseen; The six stages of problem-solving; Stage 1: recognizing the problem; Stage 2: accept ownership of the problem; Summary; Session B: Defining problems and causes- Introduction; Stage 3: understand the problem; Define the problem; Analyse the problem; Other aids to understanding a problem; Summary; Session C: Finding a solution- Introduction; Stage 4: choose a solution; What is a solution?; Identify possible solutions; Some solutions are better than others; Summary; Session D: Implementing and evaluating a solution- Introduction; Stage 5: implementing a solution; Stage 6: monitoring and evaluation; Looking back; Summary; Performance checks; Review and reflect;