
Communication and Organizational Crisis
Praeger Publishers Inc
Published on 30. December 2003
Book
Hardback
312 pages
978-1-56720-534-3 (ISBN)
Description
Crisis events are increasingly common. Their impacts are greater-and they are more widely reported in the media-than ever before. They often symbolize tragedy and loss, but they are also the precipitating factors in radical, rapid, and frequently positive social change. Understanding the complex dynamics of these powerful events is imperative for both researchers and managers. Taking a broad view of organizational crisis, the authors synthesize a rich and diverse body of theory, research, and practice and apply it to every kind of crisis imaginable, from oil spills to nuclear disasters, airplane crashes, shuttle explosions, and corporate implosions such as Enron. The organization can be anything from a company to a federal bureaucracy or society. Organizational crisis is presented as a natural stage in organizational evolution, creating not only stress and threats but also opportunities for growth and development.
Communication is viewed as the pivotal process in the creation and maintenance of organization, and its role is examined here at every stage, from incubation to avoidance, crisis management, and recovery. Researchers, crisis managers, and communications managers will find a wealth of applied theoretical orientations, including chaos theory, sensemaking, organizational learning theory, and more.
Communication is viewed as the pivotal process in the creation and maintenance of organization, and its role is examined here at every stage, from incubation to avoidance, crisis management, and recovery. Researchers, crisis managers, and communications managers will find a wealth of applied theoretical orientations, including chaos theory, sensemaking, organizational learning theory, and more.
More details
Language
English
Place of publication
United States
Publishing group
Bloomsbury Publishing Plc
Target group
Professional and scholarly
College/higher education
Dimensions
Height: 240 mm
Width: 161 mm
Thickness: 21 mm
Weight
631 gr
ISBN-13
978-1-56720-534-3 (9781567205343)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
MATTHEW W. SEEGER is Associate Professor of Communication at Wayne State University, Detroit.
TIMOTHY L. SELLNOW is Professor of Communication at North Dakota State University, Fargo.
ROBERT R. ULMER is Associate Professor of Speech Communication at the University of Arkansas, Little Rock.
TIMOTHY L. SELLNOW is Professor of Communication at North Dakota State University, Fargo.
ROBERT R. ULMER is Associate Professor of Speech Communication at the University of Arkansas, Little Rock.
Content
Introduction and Overview The Nature of Organizational Crisis Theories of Organizational Crisis Crisis Type Communication and Crisis Stages of Crisis Development Crisis Development Communication and the Pre-Crisis Stage Communication and the Crisis Stage Communication and the Post-Crisis Stage Crisis Management Functions Crisis Planning Crisis Teams and Decision-Making Communication and Risk The Role of Crisis Crisis and Ethics Crisis and Leadership The Role of Crisis in Society