Operations Management

Part 1 Introduction to operations management: operations - producing goods and providing services; competitives strategies and principles; the quality imperative; supplement - quality pioneers of the 20th century. Part 2 design and control for customer satisfaction: designed-in-quality - products; services processes; quality control and process improvement. Part 3 Translating demand into orders: demand management and forecasting; supplement - lease squares and correlation coefficients; master planning for capacity and output; flow-control systems overview; purchasing and order fulfilment; supplement - purchasing at Ford Motor Company - the total quality excellence (TQE) program timing - JIT/ Kanban, MRP, and related topics; quick-change flexibility and lot sizing; supplement - economic order quantity-theory and derivations. Part 4 Translating planned orders into outcomes; process selection and layout; managing continuous and repetitive operations; managing job and batch operations; managing projects. Part 5 OM resources: measurement, management, improvement; productivity and people; supplement - four methods of developing time standards - working sampling; predetermined, standard data, and historical; facilities management; supplement - group replacement and standby equipment analysis; what is next for you and for OM?