Best Practices in Lean Six Sigma Process Improvement

Praise for Best Practices in Lean Six Sigma Process Improvement "Dr. Schonberger reveals why successful companies lose their way on their continuous improvement journey and the magic formula for achieving rapid continuous improvement. This is a must-read for those who must develop or broaden their competitive advantage." David L. Schlotterbeck, CEO of Clinical and Medical Products, Cardinal Health "With a stature built on decades of research, reading, and reporting, Schonberger in this book sets about one of his favorite routines: debunking what most consider to be established truths; questioning questionable practices, and offering valuable new insights. With all his opinions solidly backed up with research data, this provocative read will undoubtedly contribute new angles to the worldwide discourse on operations improvement." Koot Pieterse, Professor, Lean Manufacturing Group, Business School, Nelson Mandela Metropolitan University, Port Elizabeth, South Africa. "Finally, a true thought leader, Dick Schonberger, has stepped forward to give clarity to why companies either get better or plateau. Continuous improvement has been misunderstood over the years because most leaders have not fully understood the benefits and shortcomings of the individual methodologies, how they should fit together and how they are best used to engage every associate. The future clearly belongs to those who understand how to organize the pieces effectively into a robust systematic approach." Craig Long, Vice President, Quality & Six Sigma, Milliken & Company Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma processes on what author Richard Schonberger-world-renowned process improvement pioneer-calls "the Golden Goals": better quality, quicker response, greater flexibility, and higher value-all with a focus on the universal wants and needs of customers. This excellent step-by-step manual shows how it can be done, employing the success stories of over 100 companies including Apple, Illinois Tool Works, Dell, Inc., Wal-Mart, and General Dynamics, along with SKF of Sweden, Honda of Japan, and Flextronics of Singapore, all of which have established themselves as the new, global "Kings of Lean," surpassing even Toyota in long-term improvement.