SAP IT Service & Application Management
Description
With this unique Pocket Guide, SAP provides you with its own IT Infrastructure Library (ITIL) adaptation, extended by SAP-specific processes in the area of Application Management.
The ITIL sets vendor-independent standards for operating IT systems. Each hardware and software vendor must create individual guidelines and recommendations for operating the respective products according to ITIL processes. With this one-of-a-kind guide you learn how to fill the abstract ITIL processes with real "SAP life" and you get recommendations on which SAP tools and services are available to best support you in this effort. The integration processes between the area of IT Service Management and Application Management are also covered in detail.
This is a must-have reference for IT managers responsible for optimizing SAP operations and cost structures.
Highlights include:
- ITIL overview
- SAP Life Cycle Framework
- SAP NetWeaver and SAP Solution Manager
- SAP Application Management processes
- IT Service Management processes
- Integration processes
More details
Persons
Content
1. ITIL ... 9
2. SAP Life Cycle Framework and ITIL ... 11
... 2.1 Motivation ... 13
... 2.2 Capabilities of SAP NetWeaver for Optimizing Operations ... 17
... 2.3 Role of the SAP Solution Manager ... 19
... 2.4 Target Group ... 20
3. Structure of SAP IT Service & Application Management ... 21
... 3.1 SAP Application Management ... 23
... 3.2 IT Service Management ... 57
... 3.3 Integration of SAP Application Management and IT Service Management ... 77
4. Summary ... 89
Index ... 95