Useful, Usable, Desirable
Applying User Experience Design to Your Library
Published on 30. June 2014
Book
Paperback/Softback
216 pages
978-0-8389-1226-3 (ISBN)
Description
Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this useful primer, user experience (UX) librarians Schmidt and Etches identify 19 crucial touch points such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's
Coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members
Advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and way finding, online presence, and using the library
Scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance
Easy to dip into as the need arises, this book points the way towards ensuring that your library is a welcoming space for everyone.
Coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members
Advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and way finding, online presence, and using the library
Scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance
Easy to dip into as the need arises, this book points the way towards ensuring that your library is a welcoming space for everyone.
More details
Language
English
Place of publication
Chicago, IL
United States
Publishing group
American Library Association
Target group
Professional and scholarly
Dimensions
Height: 229 mm
Width: 152 mm
Thickness: 9 mm
Weight
263 gr
ISBN-13
978-0-8389-1226-3 (9780838912263)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Aaron Schmidt has worked as a circulation clerk, young adult librarian, reference librarian, and library director. Currently he is Principal of Influx Library User Experience, a design firm dedicated to integrating UX design into libraries. He writes a column in Library Journal called The User Experience, lectures at San Jose State University's School of Library and Information Science, USA, and serves on the editorial board for Weave: Journal of Library User Experience. He blogs about library design at Walking Paper.
Amanda Etches is Head of Discovery & Access at the University of Guelph Library, USA, where she spends her time guiding teams and projects that are all about making the library experience better for users, both in person and online. She is also part of Influx, a user experience consultancy that works with libraries. She frequently writes and presents on web design, usability, and user experience practices and trends.
Amanda Etches is Head of Discovery & Access at the University of Guelph Library, USA, where she spends her time guiding teams and projects that are all about making the library experience better for users, both in person and online. She is also part of Influx, a user experience consultancy that works with libraries. She frequently writes and presents on web design, usability, and user experience practices and trends.