The Race Without a Finish Line
America's Quest for Total Quality
1st Edition
Published on 13. October 1992
Book
Hardback
402 pages
978-1-55542-462-6 (ISBN)
Description
Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.
Reviews / Votes
"An excellent primer on the most important subject for American business in the 1900's--training its people." --James Flannigan, Business columnist, Los Angeles TimesMore details
Language
English
Place of publication
New York
United States
Publishing group
John Wiley & Sons Inc
Target group
Professional and scholarly
Product notice
sewn/stitched
Cloth over boards
Dimensions
Height: 235 mm
Width: 157 mm
Thickness: 30 mm
Weight
850 gr
ISBN-13
978-1-55542-462-6 (9781555424626)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.
Content
Part 1: The race for quality: starting points and participants The roots of the TQM movement
The basis of TQM
Using TQM in a public sector setting
Where TQM will work (and where it won't)
Part 2: Entering the race: strategies that work
Planning for change: developing the requirements
Leadership and commitment: laying the foundation
Strategy No. 1: establish supportive organizational roles and structures
Strategy No. 2: Use the right tools and processes
Strategy No. 3: Implement long-term educational programs
Strategy No. 4: Create meaningful recognition and reward systems
Strategy No. 5: Encourage complete and regular communication
Part 3: Breaking out of the pack: building on other's experience
Auditing the process: the Baldrige and President's awards
Sharing the experience: comments and reflections from the award winners
Striving for quality: rewards without end
Resource A: Glossary of TQM terms
Resource B: Directory of TQM terms
Resource C: Annotated bibliography of TQM publications
The basis of TQM
Using TQM in a public sector setting
Where TQM will work (and where it won't)
Part 2: Entering the race: strategies that work
Planning for change: developing the requirements
Leadership and commitment: laying the foundation
Strategy No. 1: establish supportive organizational roles and structures
Strategy No. 2: Use the right tools and processes
Strategy No. 3: Implement long-term educational programs
Strategy No. 4: Create meaningful recognition and reward systems
Strategy No. 5: Encourage complete and regular communication
Part 3: Breaking out of the pack: building on other's experience
Auditing the process: the Baldrige and President's awards
Sharing the experience: comments and reflections from the award winners
Striving for quality: rewards without end
Resource A: Glossary of TQM terms
Resource B: Directory of TQM terms
Resource C: Annotated bibliography of TQM publications