Plant and Service Tours in Operations Management

This text provides a solid foundation in the fundamentals of different production and operations processes.* NEW - Updates all tours to reflect operations as they existed in 1996. * NEW - Features totally new tours of Lazarus Department Stores, Castleton Square and United Technologies Corporation - Carrier, Indianapolis. * Provides a flexible enough format and presentation to serve as either a main text or a supplement to an Operations Management text. * Covers the full spectrum of manufacturing and service sector processes. * Considers both materials and information flows, including order entry and order fulfillment. * Discusses how various production and operations processes have changed over time. * Supports each process tour with post-tour discussions, questions and Situations for Study.