
Process Consultation
Its Role in Organization Development, Volume 1 (Prentice Hall Organizational Development Series)
Edgar H. Schein(Author)
Addison Wesley (Publisher)
2nd Edition
Published on 1. January 1988
Book
Paperback/Softback
216 pages
978-0-201-06736-1 (ISBN)
Description
A member of the PH OD Series! How can you influence a situation in the workplace without the direct use of power of formal authority? This book shows you how by presenting the core theoretical foundations and basic prescriptions for effective management.
More details
Edition
2nd edition
Language
English
Place of publication
New Jersey
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 100 mm
Width: 100 mm
Thickness: 100 mm
Weight
100 gr
ISBN-13
978-0-201-06736-1 (9780201067361)
Schweitzer Classification
Other editions
Previous edition
Book
12/1969
Addison Wesley
€14.80
Article exhausted; check for reprint
Content
I. PROCESS CONSULTATION DEFINED.
1. What Is Process Consultation?
II. HUMAN PROCESSES AND HOW TO INTERVENE IN THEM.
2. Human Processes in Organizations: An Overview.
3. Communication Processes.
4. The Process of Building and Maintaining a Group.
5. Group Problem-Solving and Decision-Making.
6. Group Growth and Development: Norms and Culture.
7. Leading and Influencing.
8. Appraising Performance and Giving Feedback.
9. Intergroup Processes.
III. THE CONSULTING PROCESS IN ACTION.
10. Establishing Contact and Defining a Relationship.
11. Settings and Methods of Work.
12. Diagnostic Interventions.
13. Influencing Process through Confrontive Interventions: Agenda Management.
14. Confronting through the Use of Feedback.
15. Coaching, Counseling, and Structural Suggestions.
16. Evaluation of Results and Disengagement.
17. Process Consultation in Perspective.
Appendix A: Memo I: Some Comments on Internal Auditing and Control Programs.
Appendix B: Memo II: Organization.
Appendix C: Memo III: Erosion of Rationality: One Hazard of Internal Competition on Product Planning.
1. What Is Process Consultation?
II. HUMAN PROCESSES AND HOW TO INTERVENE IN THEM.
2. Human Processes in Organizations: An Overview.
3. Communication Processes.
4. The Process of Building and Maintaining a Group.
5. Group Problem-Solving and Decision-Making.
6. Group Growth and Development: Norms and Culture.
7. Leading and Influencing.
8. Appraising Performance and Giving Feedback.
9. Intergroup Processes.
III. THE CONSULTING PROCESS IN ACTION.
10. Establishing Contact and Defining a Relationship.
11. Settings and Methods of Work.
12. Diagnostic Interventions.
13. Influencing Process through Confrontive Interventions: Agenda Management.
14. Confronting through the Use of Feedback.
15. Coaching, Counseling, and Structural Suggestions.
16. Evaluation of Results and Disengagement.
17. Process Consultation in Perspective.
Appendix A: Memo I: Some Comments on Internal Auditing and Control Programs.
Appendix B: Memo II: Organization.
Appendix C: Memo III: Erosion of Rationality: One Hazard of Internal Competition on Product Planning.