Knowledge Management in Innovative Companies 1

Preface ix

Chapter 1. The KM Project in an Organization 1

1.1. Articulation of Chapter 1 1

1.2. Knowledge management 2

1.3. A reference framework for a knowledge-based KM 6

1.3.1. Knowledge-based KM 6

1.4. The virtuous cycle of knowledge 10

1.4.1. Step 1: analysis of a knowledge capital and development of a KM plan 10

1.4.2. Step 2: organization of knowledge resources 11

1.4.3. Step 3: implementation of KM processes 12

1.4.4. Step 4: evolution of a knowledge capital 12

1.5. The MASK method 12

1.5.1. MASK II: analysis of a knowledge capital 13

1.5.2. MASK I: capitalization of a knowledge corpus 15

1.5.3. MASK III: sharing the knowledge base 16

1.5.4. MASK IV: evolution of a knowledge capital 19

1.6. The KM process repository 22

1.7. Critical success factors for a global KM project 23

1.7.1. The water lily strategy 24

1.7.2. Key stages of change 27

1.8. Overview 30

Chapter 2. Strategic Analysis of an Organization's Knowledge Capital 33

2.1. Articulation of Chapter 2 33

2.2. Introduction to the strategic analysis of knowledge capital 33

2.2.1. Step 1: analysis of critical capacities 34

2.2.2. Step 2: analysis of critical knowledge 34

2.2.3. Step 3: strategic alignment 35

2.2.4. Step 4: developing the action plan 35

2.2.5. The knowledge criticality analysis grid 36

2.3. Chronopost: observing professions 37

2.3.1. Presentation of the company 38

2.3.2. Project context 38

2.3.3. Objectives 41

2.3.4. Approach adopted 41

2.3.5. Procedure. 43

2.3.6. Strategic alignment 53

2.3.7. Project assessment 55

2.3.8. Lessons learned 56

2.3.9. Conclusion 57

2.4. Hydro-Quebec 57

2.4.1. Introduction 57

2.4.2. Presentation of Hydro-Quebec 57

2.4.3. Presentation of the study conducted and the principles of the method used 58

2.4.4. Implementation of the method at Hydro-Quebec 59

2.4.5. Conclusion 67

2.5. The IPEN's Radiopharmacy Center 68

2.5.1. Presentation of the study 68

2.5.2. The progress of the KM project 72

2.6. Sonatrach 79

2.6.1. Introduction 79

2.6.2. Method used 80

2.6.3. Strategic analysis 81

2.6.4. Analysis of professional knowledge 84

2.6.5. Conclusion 87

2.7. Lessons learned from the four case studies 88

Chapter 3. Capitalizing on the Organization's Knowledge 89

3.1. Articulation of Chapter 3 89

3.2. Introduction to knowledge capitalization 89

3.3. The case of INRS: a consulting approach to improve safety when using woodworking machines 94

3.3.1. Introduction 95

3.3.2. Analysis of a reported incident or accident on a woodworking machine 97

3.3.3. The dangers of woodworking machines 100

3.3.4. Classification of woodworking machines 102

3.3.5. History of INRS' involvement in the safety of woodworking machines 103

3.3.6. Conclusion 105

3.4. The case of code systems: knowledge books for code management and code control 106

3.4.1. Introduction 106

3.4.2. Reference framework for the development and use of codes 107

3.4.3. Two new ways to manage knowledge on codes 109

3.4.4. Example of an Euler buckling code 112

3.4.5. Example of the description of an option in a code 114

3.4.6. Conclusion and perspectives 118

3.5. The IRSN case 118

3.5.1. Introduction 118

3.5.2. Knowledge book process 120

3.5.3. Examples of knowledge books 121

3.5.4. Feedback on the production of knowledge books 137

3.5.5. Problem linked to the dissemination of knowledge books 139

3.5.6. Problem of the evolution of knowledge books 139

3.5.7. Perspectives 140

3.6. Lessons learned from case studies 141

References 143

Index 147