Built to Serve: How to Drive the Bottom Line with People-First Practices
How to Drive the Bottom Line with People-First Practices
Published on 16. October 2007
Book
Hardback
200 pages
978-0-07-149792-3 (ISBN)
Description
In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.
Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.
The time is now. Sanders reveals how your people can adopt United's mission of "Ultimate Service, Superior Performance, Positive Impact." He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.
Treat your customers like partnersCreate a people-centered culture in a numbers-focused worldCommunicate your organization's visionFocus on strengths, not weaknessesTie performance to the success of your mission Reduce your employee turnoverBuild communities connected by an emotional bondEnsure sustainability and growth-with an eye on the principles that allowed your success in the first place
When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.
Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.
The time is now. Sanders reveals how your people can adopt United's mission of "Ultimate Service, Superior Performance, Positive Impact." He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.
Treat your customers like partnersCreate a people-centered culture in a numbers-focused worldCommunicate your organization's visionFocus on strengths, not weaknessesTie performance to the success of your mission Reduce your employee turnoverBuild communities connected by an emotional bondEnsure sustainability and growth-with an eye on the principles that allowed your success in the first place
When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.
More details
Language
English
Place of publication
United States
Publishing group
McGraw-Hill Education - Europe
Target group
Professional and scholarly
Dimensions
Height: 209 mm
Width: 132 mm
Thickness: 18 mm
Weight
389 gr
ISBN-13
978-0-07-149792-3 (9780071497923)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Dan J. Sanders is CEO of United Supermarkets, the first supermarket chain to win the prestigious National Torch Award for Marketplace Ethics, and cofounder of The Center for Corporate Culture. Sanders is a former Air Force U-2 reconnaissance pilot and a highly decorated officer.
Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies. He is the coauthor of more than forty books, including the classic The One Minute Manager (with Spencer Johnson), Leading at a Higher Level, Full Steam Ahead! (with Jesse Stoner) and The Secret (with Mark Miller).
Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies. He is the coauthor of more than forty books, including the classic The One Minute Manager (with Spencer Johnson), Leading at a Higher Level, Full Steam Ahead! (with Jesse Stoner) and The Secret (with Mark Miller).