Emergency Department Management

Conflict management; time management customer relations in the emergency department; patient through put; emergency department STAT laboratory; applications of computers in the emergency department; negotiating; contracting with hospitals - monetary issues; employee versus independent contractor; eqwuity, parity and group structure; contracting with managed care; developing a business plan; preparing a fee-for-service; feasability studies; billing; practice guidelines for physicians; practice guidelined for nurses; principles of risk management; complaint management; the national practitioner; data bank; physician recruitment; nurse recruitment; physician credentialling; marketing and outreach. (Part contents).