Innovating in Practice
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Cristina Mele, PhD, is Full Professor at University of Naples "Federico II". She is the coordinator of PhD in Management. She has published more than 150 publications and has articles in Journalof The Academy of Marketing Science, Journal of Business Research, Industrial Marketing Management, Journal of Service Management, Journal of Retailing and Consumer Services, Journal of Business Market Management, Service Science, International Journal of Quality and Reliability Management, Managing Service Quality, Journal of Customer Behaviour and International Journal of Quality and Service Science. She is one of the co-chairs of The Naples Forum on Service.
Maaria Nuutinen is a doctor of psychology (University of Helsinki) and she acts as a team manager for "Organisation development and renewal" - research team at VTT - the Technical Research Centre of Finland. She has over 13 years experience of studying working practices and organisational culture in a different kind of technological working environments.
Content
Introduction.- Part I: Perspectives: Conceptual Insights.- 2. Schools of Innovation Thought.- 3. Extending the Context of Innovation: The Co-creation and Institutionalization of Technology and Markets.- 4. Market Innovation: Renewal of Traditional Industrial Networks.- 5. Practice-Based Approaches to Learning and Innovating.- Part II: Perspectives: A Practice-Based View.- 6. Innovating as a Texture of Practices.- 7. Innovating as an Interaction of Practices: The Case of Customers' Use of a New Website.- 8. Practices of Service Innovation Diffusion.- 9. Innovation with Effectuation: An Opportunity for the Public Sector.- Part III: Perspectives: Conceptual Merging.- 10. Framing the New Social-Service Innovation Mindset.- 11. Conceptualising Resource Integration to Advance Service Innovation.- 12. Service Innovation and Smart Cities: Linking the Perspectives.- Part IV: Experiences: Customer and Value.- 13. Co-creation Value Proposals in Online Community-Based Idea Contests.- 14. Customer-Centric Service Innovation in Public-Private Value Networks.- 15. Business Model Design and Value Co-Creation: Looking For a New Pattern.- Part V: Experiences: Multi Actors and Context.- 16. Seeking New Ways of Innovating in Industry-Research Collaboration Practice.- 17. Practice-Based "inside-out" Innovation in Public Service: A Regional Child Welfare Agency.- 18. Service Innovation in Translational Medicine.- 19. Stakeholder Engagement For Sustainability Innovation: Experiences in the Jewellery Business.