Effective Feedback Skills

Feedback skills are needed by all trainers and teachers in all areas. This book focuses on the importance of giving correct and tactful feedback to learners during and at the end of individual sessions and courses. The author considers how feedback and debriefing can be handled constructively with full awareness of how it might be received by the learners. Among the issues considered are: what people can learn, how they learn, the difference between feedback and debriefing, and how to handle confidentiality. The different requirements from trainers when giving feedback in a variety of situations - one-to-one coaching sessions, group training exercises - are underlined. The author covers feedback from the points of view of all those concerned.