Preparing for .NET Enterprise Technologies
A Practical Guide for People, PCs, and Processes Interacting in a .NET World
Published on 2. November 2001
Book
Paperback/Softback
384 pages
978-0-201-73487-4 (ISBN)
Description
The move to enterprise-level technologies is a significant change for IT. Today's networks often grow piece by piece as organizations discover new business requirements or simply try to keep up with the rapid pace of change. But in an enterprise IT world, everything must be integrated.
With the constant influx of new distributed enterprise technologies, in particular the .NET technologies from Microsoft, system administrators, network professionals, and business managers know that setting up and implementing these technologies is as critical to enterprise success as the technologies themselves. In fact, what is critical today is how to manage an environment that is in constant flux.
Preparing for .NET Enterprise Technologies gives you an understanding of what it means to manage, support, and profit from technologies. It is a comprehensive roadmap to putting into place the technologies, organizational policies, and supporting structures for enterprise systems. In addition, this book focuses on the human factor, featuring practical advice on human-computer interaction, change management, and training.
The book details the Enterprise Management Framework (EMF), a comprehensive series of easy-to-follow processes covering everything from initiating communications with your user base to implementing standards and structuring training programs. EMF focuses on giving you a complete understanding of the underlying services framework required in a distributed organization and includes proven project approaches for the deployment of technologies. The model is designed to meet the challenges of the modern IT world, where continuous availability, simplicity of management, and a new client/server model are required.
Anecdotes, case studies, examples of deliverables from projects, and diagrams illustrate important concepts throughout, using Microsoft technologies as a source of practical examples. Specific technologies discussed include Active Directory, Windows 2000/XP Professional, and Windows 2000/2002 Server and Advanced Server. But this process can be applied to any technological environment.
The companion Web site located at www.Reso-Net.com will include forms, process descriptions, an online version of the book, and source images readers can print in larger format.
0201734877B05222001
With the constant influx of new distributed enterprise technologies, in particular the .NET technologies from Microsoft, system administrators, network professionals, and business managers know that setting up and implementing these technologies is as critical to enterprise success as the technologies themselves. In fact, what is critical today is how to manage an environment that is in constant flux.
Preparing for .NET Enterprise Technologies gives you an understanding of what it means to manage, support, and profit from technologies. It is a comprehensive roadmap to putting into place the technologies, organizational policies, and supporting structures for enterprise systems. In addition, this book focuses on the human factor, featuring practical advice on human-computer interaction, change management, and training.
The book details the Enterprise Management Framework (EMF), a comprehensive series of easy-to-follow processes covering everything from initiating communications with your user base to implementing standards and structuring training programs. EMF focuses on giving you a complete understanding of the underlying services framework required in a distributed organization and includes proven project approaches for the deployment of technologies. The model is designed to meet the challenges of the modern IT world, where continuous availability, simplicity of management, and a new client/server model are required.
Anecdotes, case studies, examples of deliverables from projects, and diagrams illustrate important concepts throughout, using Microsoft technologies as a source of practical examples. Specific technologies discussed include Active Directory, Windows 2000/XP Professional, and Windows 2000/2002 Server and Advanced Server. But this process can be applied to any technological environment.
The companion Web site located at www.Reso-Net.com will include forms, process descriptions, an online version of the book, and source images readers can print in larger format.
0201734877B05222001
More details
Language
English
Place of publication
Boston
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Width: 235 mm
Thickness: 23 mm
Weight
763 gr
ISBN-13
978-0-201-73487-4 (9780201734874)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Nelson Ruest is an enterprise architect specializing in change management. During his twenty-year career, he has served as a computer operator, network administrator, and director for IT consulting firms. He is a Microsoft Certified Systems Engineer and Microsoft Certified Trainer. He is head of the Microsoft Windows 2000 Deployment Track for several Comdex Conference Programs, and is a frequent guest speaker at Comdex and other conferences in North America.
Danielle Ruest is a workflow architect and consultant focused on people and organizational issues for large IT deployment projects. During her twenty-year career, she has led change management processes, developed and delivered training, and managed communications programs during process-implementation projects.
0201734877AB09142001
Danielle Ruest is a workflow architect and consultant focused on people and organizational issues for large IT deployment projects. During her twenty-year career, she has led change management processes, developed and delivered training, and managed communications programs during process-implementation projects.
0201734877AB09142001
Content
Preface.
Introduction: The .NET Infrastructure Roadmap.
The Scope of the Book.
The EMF.
The .NET Roadmap.
The .NET Reading Map.
I. THE ROADMAP TO .NET ENTERPRISE TECHNOLOGIES.
1. An Ever-Changing World.
Human Nature.
Basic Personality Types.
Change in IT.
The Emotional Cycles of Change.
Stability within an Ever-Changing Environment.
Change Management Processes.
The QUOTE System: A Structured Approach for Change Management.
Going with the Flow.
A World of Service.
Defining Service.
Service in an IT World.
CASE STUDY: Implementing a Major IT Change.
Harmonizing Change in IT Environments.
CASE STUDY: Moving to a New Operating System.
Chapter Roadmap.
The Generic QUOTE Roadmap.
2. Developing an IT Service Framework.
Defining IT Services.
The Driving Principles of Quality IT Service.
Diversity within the Organization.
Standardization, Rationalization, and Certification.
Using a Strategic Plan for Change.
Defining the Vision.
Objectives for a Strategic IT Plan.
Defining the Driving Principles of Change.
Controlling the Impact of Change.
Acquisition Guidelines.
IT Service Use Guidelines.
Managing Total Cost of Ownership.
Zero Administration for Windows.
The Move to an Enterprise Architecture.
The Foundation of a Change Management Strategy.
The Global Architecture.
The Foundation of the Global Architecture.
Applying the Outer Structure to the Framework.
The Scope of Windows 2000.
A Scalable Framework Vision.
Using the QUOTE System.
CASE STUDY: Four Ministry Merger.
CASE STUDY: PC Software Rationalization.
CASE STUDY: Designing an Active Directory.
Chapter Roadmap.
3. The Essence of the Framework.
Microsoft's .NET Architecture.
A Distributed Services Architecture.
Using a Structural Model.
An OSI Networking Reference Model for PCs and Servers.
Physical Layer.
Operating System Layer.
Networking Layer.
Storage Layer.
Security Layer.
Communications Layer.
Commercial Tool Layer.
Presentation Layer.
Corporate Tool Layer.
A Complete Model.
The IT Model for Service Points of Access.
The Benefits of the IT Model for Service Points of Access.
Defining Targets for the EMF.
Targets for the Client.
Targets for the Network.
Targets for the Organization.
CASE STUDY: Standardizing SPAs for the PC.
Using the QUOTE System.
Chapter Roadmap.
4. Supporting Processes.
Rationalizing the Enterprise.
The Effectiveness of Rationalization.
Rationalization Costs.
Software Lifecycle Management.
Certification Processes.
The Evolution of Software.
Facing DLL Hell.
Windows 2000 and DLL Hell.
Stabilizing Windows Technologies.
A Certification Approach: Complete DLL Management.
Using a Certification Center.
Presentation Layer Management.
Defining the Presentation Layer.
Group Customization of the Presentation Layer.
Managing Web Content on the Desktop.
Using the QUOTE System.
Chapter Roadmap.
5. Standardization Management Processes.
Traditional IT Service Structures.
A .NET Framework Management Structure.
Supporting Technologies.
Designing a Service Model for IT.
Managing Standard IT Environments.
Moving to the EMF.
Developing for the EMF.
Centralized versus Decentralized Development.
Centralized Development Strategies.
Decentralized Development Strategies (DDS).
CASE STUDY: DDS Deployment and Update System.
A .NET Development Support Program.
Supporting the EMF.
Usage and Productivity Support.
Local Productivity Support Teams.
Managing User Change Requests.
Using the QUOTE System.
CASE STUDY: Local Productivity Support Teams.
Chapter Roadmap.
II. IMPLEMENTING .NET ENTERPRISE TECHNOLOGIES.
6. Putting the Enterprise ManagementFramework in Place.
Managing IT Change.
The Cyclical Nature of IT Change.
Moving to the EMF.
Mapping the Project through Deliverables.
Using a Structured Project Approach.
The QUOTE Cycle.
QUOTEs within QUOTEs.
CASE STUDY: Applying the QUOTE System to a Large Deployment Project.
Deploying the EMF.
Preparatory Activities for Delivery.
Delivery Support Tools.
Using the QUOTE System.
CASE STUDY: PC Deployment Program.
Chapter Roadmap.
7. Project Management.
The Golden Rules of Deployment Projects.
Deployment Project Truisms.
Working SMART.
Preparing the Project.
Putting Tools and Processes in Place.
CASE STUDY: Managing Project Meetings.
Creating the Project Plan.
Inventorying the Organization (Question Phase).
Creating a Learning Environment (Understand Phase).
Defining a Technology Transfer Methodology (Organize Phase).
Deployment and Activation (Transfer Phase).
CASE STUDY: Supporting a Migration.
Project Finalization (Evaluate Phase).
Using the QUOTE System.
Chapter Roadmap.
8. Communications in an EnterpriseManagement Framework.
The Communications Process.
The Principles of Communications.
Knowledge Management: The Internal Village.
Communications in Migration Projects.
CASE STUDY: Migrating to a "Locked" PC.
Managing Change through Communications.
CASE STUDY: Making People Listen.
A Structured Communications Plan.
Communications Plan Structure.
Audience Identification.
Dividing the Plan into Project Phases.
Defining Clear Objectives for the Plan.
Message Structure.
Message Delivery Timings.
Communications Plan Delivery Rules.
The Communications Team.
Message Delivery Mechanisms.
A Sample EMF Communications Plan.
Question Phase (Planning).
Understand Phase (Preparation).
Organize Phase (Pilot).
Transfer Phase (Deployment).
Evaluate Phase (Project Review).
Recurring Communications.
Using the QUOTE System.
CASE STUDY: Implementing a Project Communications Program.
Chapter Roadmap.
9. Training: A Change Management Tool.
Using Training to Manage Change.
Managing Change through Training.
A Migration Project Training Program.
The Positive Impact of Automation in Training.
Support for Continuous Learning.
An Internal Support Program.
Continuous Learning Management.
The Migration Training Plan.
The Training QUOTE.
Question Phase (Planning).
Understand Phase (Preparation).
Organize Phase (Pilot).
Transfer Phase (Deployment).
Evaluate Phase (Project Review).
Recurring Training.
Using the QUOTE System.
CASE STUDY: Implementing a Complete Training Program.
Chapter Roadmap.
10. Profiting from .NET Enterprise Technologies.
The Evaluation of the Framework.
Completing the EMF.
Change and the EMF.
Taking Small Steps toward Change.
Lessons Learned.
The Final QUOTE.
III. APPENDIXES.
Appendix A: The Global Architecture Grid.
Appendix B: Essential Standards.
Appendix C: Inventory Data Sheet.
Appendix D: SPA Object Content List.
Appendix E: User Survey Questionnaire.
Appendix F: Sample Standard Operating Procedures.
Bibliography.
Index.
Introduction: The .NET Infrastructure Roadmap.
The Scope of the Book.
The EMF.
The .NET Roadmap.
The .NET Reading Map.
I. THE ROADMAP TO .NET ENTERPRISE TECHNOLOGIES.
1. An Ever-Changing World.
Human Nature.
Basic Personality Types.
Change in IT.
The Emotional Cycles of Change.
Stability within an Ever-Changing Environment.
Change Management Processes.
The QUOTE System: A Structured Approach for Change Management.
Going with the Flow.
A World of Service.
Defining Service.
Service in an IT World.
CASE STUDY: Implementing a Major IT Change.
Harmonizing Change in IT Environments.
CASE STUDY: Moving to a New Operating System.
Chapter Roadmap.
The Generic QUOTE Roadmap.
2. Developing an IT Service Framework.
Defining IT Services.
The Driving Principles of Quality IT Service.
Diversity within the Organization.
Standardization, Rationalization, and Certification.
Using a Strategic Plan for Change.
Defining the Vision.
Objectives for a Strategic IT Plan.
Defining the Driving Principles of Change.
Controlling the Impact of Change.
Acquisition Guidelines.
IT Service Use Guidelines.
Managing Total Cost of Ownership.
Zero Administration for Windows.
The Move to an Enterprise Architecture.
The Foundation of a Change Management Strategy.
The Global Architecture.
The Foundation of the Global Architecture.
Applying the Outer Structure to the Framework.
The Scope of Windows 2000.
A Scalable Framework Vision.
Using the QUOTE System.
CASE STUDY: Four Ministry Merger.
CASE STUDY: PC Software Rationalization.
CASE STUDY: Designing an Active Directory.
Chapter Roadmap.
3. The Essence of the Framework.
Microsoft's .NET Architecture.
A Distributed Services Architecture.
Using a Structural Model.
An OSI Networking Reference Model for PCs and Servers.
Physical Layer.
Operating System Layer.
Networking Layer.
Storage Layer.
Security Layer.
Communications Layer.
Commercial Tool Layer.
Presentation Layer.
Corporate Tool Layer.
A Complete Model.
The IT Model for Service Points of Access.
The Benefits of the IT Model for Service Points of Access.
Defining Targets for the EMF.
Targets for the Client.
Targets for the Network.
Targets for the Organization.
CASE STUDY: Standardizing SPAs for the PC.
Using the QUOTE System.
Chapter Roadmap.
4. Supporting Processes.
Rationalizing the Enterprise.
The Effectiveness of Rationalization.
Rationalization Costs.
Software Lifecycle Management.
Certification Processes.
The Evolution of Software.
Facing DLL Hell.
Windows 2000 and DLL Hell.
Stabilizing Windows Technologies.
A Certification Approach: Complete DLL Management.
Using a Certification Center.
Presentation Layer Management.
Defining the Presentation Layer.
Group Customization of the Presentation Layer.
Managing Web Content on the Desktop.
Using the QUOTE System.
Chapter Roadmap.
5. Standardization Management Processes.
Traditional IT Service Structures.
A .NET Framework Management Structure.
Supporting Technologies.
Designing a Service Model for IT.
Managing Standard IT Environments.
Moving to the EMF.
Developing for the EMF.
Centralized versus Decentralized Development.
Centralized Development Strategies.
Decentralized Development Strategies (DDS).
CASE STUDY: DDS Deployment and Update System.
A .NET Development Support Program.
Supporting the EMF.
Usage and Productivity Support.
Local Productivity Support Teams.
Managing User Change Requests.
Using the QUOTE System.
CASE STUDY: Local Productivity Support Teams.
Chapter Roadmap.
II. IMPLEMENTING .NET ENTERPRISE TECHNOLOGIES.
6. Putting the Enterprise ManagementFramework in Place.
Managing IT Change.
The Cyclical Nature of IT Change.
Moving to the EMF.
Mapping the Project through Deliverables.
Using a Structured Project Approach.
The QUOTE Cycle.
QUOTEs within QUOTEs.
CASE STUDY: Applying the QUOTE System to a Large Deployment Project.
Deploying the EMF.
Preparatory Activities for Delivery.
Delivery Support Tools.
Using the QUOTE System.
CASE STUDY: PC Deployment Program.
Chapter Roadmap.
7. Project Management.
The Golden Rules of Deployment Projects.
Deployment Project Truisms.
Working SMART.
Preparing the Project.
Putting Tools and Processes in Place.
CASE STUDY: Managing Project Meetings.
Creating the Project Plan.
Inventorying the Organization (Question Phase).
Creating a Learning Environment (Understand Phase).
Defining a Technology Transfer Methodology (Organize Phase).
Deployment and Activation (Transfer Phase).
CASE STUDY: Supporting a Migration.
Project Finalization (Evaluate Phase).
Using the QUOTE System.
Chapter Roadmap.
8. Communications in an EnterpriseManagement Framework.
The Communications Process.
The Principles of Communications.
Knowledge Management: The Internal Village.
Communications in Migration Projects.
CASE STUDY: Migrating to a "Locked" PC.
Managing Change through Communications.
CASE STUDY: Making People Listen.
A Structured Communications Plan.
Communications Plan Structure.
Audience Identification.
Dividing the Plan into Project Phases.
Defining Clear Objectives for the Plan.
Message Structure.
Message Delivery Timings.
Communications Plan Delivery Rules.
The Communications Team.
Message Delivery Mechanisms.
A Sample EMF Communications Plan.
Question Phase (Planning).
Understand Phase (Preparation).
Organize Phase (Pilot).
Transfer Phase (Deployment).
Evaluate Phase (Project Review).
Recurring Communications.
Using the QUOTE System.
CASE STUDY: Implementing a Project Communications Program.
Chapter Roadmap.
9. Training: A Change Management Tool.
Using Training to Manage Change.
Managing Change through Training.
A Migration Project Training Program.
The Positive Impact of Automation in Training.
Support for Continuous Learning.
An Internal Support Program.
Continuous Learning Management.
The Migration Training Plan.
The Training QUOTE.
Question Phase (Planning).
Understand Phase (Preparation).
Organize Phase (Pilot).
Transfer Phase (Deployment).
Evaluate Phase (Project Review).
Recurring Training.
Using the QUOTE System.
CASE STUDY: Implementing a Complete Training Program.
Chapter Roadmap.
10. Profiting from .NET Enterprise Technologies.
The Evaluation of the Framework.
Completing the EMF.
Change and the EMF.
Taking Small Steps toward Change.
Lessons Learned.
The Final QUOTE.
III. APPENDIXES.
Appendix A: The Global Architecture Grid.
Appendix B: Essential Standards.
Appendix C: Inventory Data Sheet.
Appendix D: SPA Object Content List.
Appendix E: User Survey Questionnaire.
Appendix F: Sample Standard Operating Procedures.
Bibliography.
Index.