The Manager's Bridge Certificate in IT Service Management
A Guide for ITIL (R) V3 Exam Candidates
Published on 28. February 2010
Book
Paperback/Softback
150 pages
978-1-906124-20-5 (ISBN)
Description
Invaluable for IT professionals who have an ITIL Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL V3 Expert in IT Service Management. The main focus of the book is the NEW content in ITIL V3 and the material that has changed. The book is closely aligned to the structure of the syllabus and can either be used as a learning aid for self study or as a revision aid within an accredited training course. An ITIL (R) Licensed Product.
More details
Language
English
Place of publication
Swindon
United Kingdom
Publishing group
BCS Learning & Development Limited
Target group
Professional and scholarly
Dimensions
Height: 246 mm
Width: 172 mm
Thickness: 12 mm
Weight
421 gr
ISBN-13
978-1-906124-20-5 (9781906124205)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Colin Rudd has worked in the IT industry for over 35 years and has been heavily involved in the development of the IT Infrastructure Library (ITIL). He is former President of the Institute of IT Service Management and is currently a Director of itSMF International and Chair of the itSMF Standards Management Board.
Content
1 Overview
2 Service Management As A Practice
3 The Service Lifecycle
4 Generic Concepts And Definitions
5 Service Strategy
6 Service Design
7 Service Transition
8 Service Operation
9 Continual Service Improvement
10 Technology And Architecture
11 Implementation Considerations
12 Complementary Industry Guidance
2 Service Management As A Practice
3 The Service Lifecycle
4 Generic Concepts And Definitions
5 Service Strategy
6 Service Design
7 Service Transition
8 Service Operation
9 Continual Service Improvement
10 Technology And Architecture
11 Implementation Considerations
12 Complementary Industry Guidance