Handbook of Usability Testing

Is your product user-friendly? Take these steps to find out Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants -- no, expects -- your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect. * Learn to recognize factors that limit usability * Decide whether testing should occur in a lab setting or at the site where the product is used * Set up a test plan to assess goals for your product's usability * Choose and train effective test moderators * Decide on the best way to collect and review data * Report the results and make recommendations * Learn user-centered design principles and practices -- the context for usability testing * Reap the benefits of templates, tables, models, case studies, and other tools of the trade Companion Web site Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates