Distribution

Part 1 Defining the logistics and distribution environment: enterprise integrative management; defining the logistics function; today's logistics operations challenge; evolution of modern logistics and distribution management; enterprise integrative management; questions for review; the distribution management environment; defining the term "distributor"; types of distributors; role of the distributor; understanding the wholesale industry; enterprise organization; the physical management of distribution; questions for review. Part 2 Top management planning: business and strategic planning; defining business goals and strategies; the strategic planning process; trends in distribution management; logistics as a competitive weapon; developing the business plan; questions for review; forecasting in the distribution environment; forecasting in the distribution environment; forecasting - an overview; forecasting types; qualitative techniques; quantative techniques; casual types; developing the forecast; why forecasts fail; problems; questions for review; marketing, sales and logistics planning - defining marketing, sales and logistics planning; trends in marketing, sales, logistics; developing distribution channels; products and services; developing markets; logistics resource requirements planning; integration of plans; questions for review. Part 3 Logistics operations planning: managing distribution inventories; nature and function of inventory; trend in inventory; the inventory management process; inventory costs; inventory valuation; inventory control; ABC analysis and cycle counting; performance management; problems; questions for review; replenishment inventory planning; inventory planning techniques; inventory replenishment techniques - an overview; defining the order point; order point methods; order quantity techniques; inventory replenishment planning process; inventory operations in a multiechelon environment; problems; questions for review; distribution requirements planning; problems with statistical techniques; historical view; basics of DRP; DRP processing; DRP compared to statistical order point; DRP in a multiechelon environment; DRP planning process; detailed logistics capacity planning; issues in distribution requirements planning; just-in-time; questions for review; problems. Part 4 Logistics operations execution: customer service and order management; defining customer service; managing customer service; characteristics of customer service leaders; order management; quick response; questions for review.