Designing Systems and Processes for Managing Disputes

Designing Systems and Processes for Managing Disputes features a hands-on, interdisciplinary approach with wide-ranging practical applications. Seven real-life case studies and numerous examples have students designing and implementing a process for resolving and preventing disputes where traditional processes have failed. This is a must-read for students and practitioners alike. New to the Second Edition: - A chapter-long focus on facilitation skills for designers
- The addition of a seventh central case study related to processes following the Trayvon Martin shooting in Sanford, Florida
- A new appendix with an overview of mediation for students who have not taken a prior course in mediation
- An interesting new story by a Brazilian judge who used Designing Systems and Processes for Managing Disputes to create new processes to resolve multiple cases, some pending over 20 years, arising from lands taken to create a new national park
- A new question focusing on the issues related to designing court-connected mediation programs
- Updates throughout all chapters and the appendix
Professors and students will benefit from: - Focus on skills development for dispute systems designers
- A multidisciplinary approach
- Biographies of designers, providing students with a sense of how to get into dispute systems design work
- An appendix assisting students who have no background in dispute resolution, with brief overviews of negotiation, mediation, and arbitration
- Problems and exercises to help students apply their learning
- Examples of complex disputes
- Featured disputes including eBay, a child abuse claims tribunals, court-related mediation, intra-institutional disputes, and community and post-violence conflicts