Demanding Patients?

Part 1 Policy context, influences and approaches to understanding demand and use of services: conceptualizing need and demand in the NHS; the problem of inappropriate demand - the view from primary care; models, approaches and problems in the study of the use of services. Part 2 Lay action in the formulation of demand: how the experience of illness and service use shapes help-seeking; the influence of individuals and social networks on help seeking; self and lay care in managing illness. Part 3 Mediating demand in primary care: community pharmacy as a primery care and a self care resource; information, the media and lay decision making. Conclusion: managing demand better at the interface between lay and primary care.