Measuring the ROI of Knowledge Management
Published on 28. March 2013
Book
Paperback/Softback
85 pages
978-1-908640-81-9 (ISBN)
Description
Do you feel pressure to measure the ROI of your KM initiatives? If so, you're not alone. Demonstrating the true return on KM is a difficult task for many KM practitioners, but it is vital if you want to gain the buy-in and support needed to ensure your projects succeed. Ark Group's practical guide on Measuring the ROI of Knowledge Management brings together the advice of leading KM consultants, along with real-world case studies and examples of what your peers are doing in order to help you meet this challenge.
* Stephanie Barnes (KM consultant at Missing Puzzle Piece Consulting) presents the reasons for measuring the ROI of KM and discusses the various metrics to use; * Dr Nick Milton (director and co-founder of Knoco Ltd) details how BP Group have measured the ROI of KM and provides practical steps you should follow when measuring the ROI of your own KM pilot projects; * James Gunn (KM consultant at Tacit Connexions) discusses executive scepticism towards KM and how to overcome it through the use of tools such as the causal link diagram and cost of quality arguments; * Tim Hawley (associate director of Arup) gives detailed advice on building the business case for KM projects, including a structural checklist you can follow; * Dr Madanmohan Rao (KM author and consultant) details the impacts of KM on Singapore's Government and public sector agencies; * Chris Boyd (senior director of professional services at Wilson Sonsini Goodrich & Rosati) and Jack Bostelman (president of KM/JD Consulting LLC) demonstrate how the financial impact of KM can be measured in law firms and other professional services firms; * Catherine Boissonnet (KM consultant at Vedalis) presents the concept of Return on Knowledge and the impact it can have in terms of innovation, productivity, and time and cost savings; and more...Insightful case studies are also included from Ditte Kolbaek on the implementation of Proactive Reviews at Oracle, and Susan McIntyre on the measurement of public sector KM projects at Defence Research and Development Canada.
Find out how organisations around the world are successfully measuring and demonstrating the true value and ROI of their KM initiatives - and how you can do the same.
* Stephanie Barnes (KM consultant at Missing Puzzle Piece Consulting) presents the reasons for measuring the ROI of KM and discusses the various metrics to use; * Dr Nick Milton (director and co-founder of Knoco Ltd) details how BP Group have measured the ROI of KM and provides practical steps you should follow when measuring the ROI of your own KM pilot projects; * James Gunn (KM consultant at Tacit Connexions) discusses executive scepticism towards KM and how to overcome it through the use of tools such as the causal link diagram and cost of quality arguments; * Tim Hawley (associate director of Arup) gives detailed advice on building the business case for KM projects, including a structural checklist you can follow; * Dr Madanmohan Rao (KM author and consultant) details the impacts of KM on Singapore's Government and public sector agencies; * Chris Boyd (senior director of professional services at Wilson Sonsini Goodrich & Rosati) and Jack Bostelman (president of KM/JD Consulting LLC) demonstrate how the financial impact of KM can be measured in law firms and other professional services firms; * Catherine Boissonnet (KM consultant at Vedalis) presents the concept of Return on Knowledge and the impact it can have in terms of innovation, productivity, and time and cost savings; and more...Insightful case studies are also included from Ditte Kolbaek on the implementation of Proactive Reviews at Oracle, and Susan McIntyre on the measurement of public sector KM projects at Defence Research and Development Canada.
Find out how organisations around the world are successfully measuring and demonstrating the true value and ROI of their KM initiatives - and how you can do the same.
More details
Language
English
Place of publication
United Kingdom
Publishing group
Globe Law and Business Ltd
Target group
Professional and scholarly
Illustrations
Illustrations
ISBN-13
978-1-908640-81-9 (9781908640819)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Executive summary...VII About the authors ...IX Expert analysis 1: Return on investment and KM... 1 By Stephanie Barnes, Missing Puzzle Piece Consulting Maximizing ROI..1 Reasons to measure ROI...1 Determining ROI.2 Conclusion...7 Expert analysis 2: Calculating return on investment from knowledge management pilot projects... 11 By Dr Nick Milton, Knoco Ltd Steps for measuring KM ...12 Measuring ROI on Communities of Practice...14 Conclusion...15 Expert analysis 3: Determining the ROI of knowledge management programmes ... 17 By James Gunn, Tacit Connexions Ltd KM's track record - Executive scepticism...17 Knowledge management - A 'multi-disciplinary discipline'...18 Knowledge management - A 'wicked' problem?...18 Shaping the business case...19 The causal link diagram...20 Clarity of definitions - Avoiding 'wickedness' ...21 Cost of quality arguments...22 Benefits management...22 Expert analysis 4: Justifying the investment in knowledge management... 25 By Tim Hawley, Arup Consulting The challenge...25 Grounding knowledge management in the realities of the business needs...25 Building the business case...27 Structuring the business case ...28 Measuring benefits delivery...29 Success stories..31 Expert analysis 5: Showing the positive financial impact of KM in law firms ... 33 By Jack Bostelman, KM/JD Consulting LLC, and Chris Boyd, Wilson Sonsini Goodrich & Rosati What do we mean by 'knowledge management'?...33 Key financial drivers for law firms...34 How KM can influence these financial drivers...37 Deciding how to prioritize KM projects...42 Conclusion...43 Expert analysis 6: Assessing KM - The impacts in Singapore's Government and public sector agencies ... 45 By Dr Madanmohan Rao, editor, The KM Chronicles Metrics frameworks...45 KM metrics and impacts in the private sector ...45 KM ROI in government and the public sector...48 Conclusion...51 Expert analysis 7: Return on Knowledge (ROK)A'... 53 By Catherine Boissonnet, VEDALIS Ltd Well defined KM strategies can influence innovation, performance, and productivity ...53 Saving time and reducing the cost of processing information: What if KM made the difference? ...55 KM can make a difference...56 Conclusion...59 Case study 1: Measurements on Proactive Reviews... 61 By Ditte Kolbaek, Aalborg University, Copenhagen (and former manager of organisational learning for Oracle) Proactive Reviews...61 The Organisational Learning Spiral...61 Measurements..63 Measuring the impact of and return on Proactive Reviews...65 Case study 2: Measuring the impact of knowledge management activities on program outcomes... 69 By Kimiz Dalkir, PhD, associate professor, School of Information Studies, McGill University, and Susan McIntyre, knowledge manager, Defence Research and Development Canada - Centre for Security Science KM as enabler..69 General approach to assess ROI ...69 Components of the RMAF ...70 Performance indicators ...71 Data collection.73 Analysis and indicators of KM success...73 Usefulness for KM measurement ...75