
Developing user involvement
Working towards user-centred practice in voluntary organisations
Policy Press
1st Edition
Will be published approx. on 2. July 2003
Book
Paperback/Softback
34 pages
978-1-86134-537-0 (ISBN)
Description
This report is based on an action research project which involved service users, managers, staff and trustees. It identifies enablers of and barriers to increased user involvement. It also describes emerging approaches and important themes. It will help practitioners, managers and trustees plot their own journeys towards increased user involvement.
The report:
proposes 'user-centred user involvement', distinguishing it from 'management-centred user involvement', as a tool for analysing whose interests are served;
highlights critical factors that enable change, such as: leadership style, consistent commitment, building strong relationships and communication between decision makers and users;
can be used to assess if the conditions for developing user-centred user involvement exist;
can also be used for planning change.
This report is aimed at managers, service users, trustees and consultants who are working to increase user involvement in their own organisations. It will also be useful to researchers as a contribution to knowledge and debates about user involvement.
The report:
proposes 'user-centred user involvement', distinguishing it from 'management-centred user involvement', as a tool for analysing whose interests are served;
highlights critical factors that enable change, such as: leadership style, consistent commitment, building strong relationships and communication between decision makers and users;
can be used to assess if the conditions for developing user-centred user involvement exist;
can also be used for planning change.
This report is aimed at managers, service users, trustees and consultants who are working to increase user involvement in their own organisations. It will also be useful to researchers as a contribution to knowledge and debates about user involvement.
More details
Edition
First Edition
Language
English
Place of publication
Bristol
United Kingdom
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 297 mm
Width: 210 mm
Thickness: 2 mm
Weight
119 gr
ISBN-13
978-1-86134-537-0 (9781861345370)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Paul Robson is Principal Research Fellow at the Centre for Institutional Studies, University of East London and a freelance consultant. He specialises in research and development work with voluntary organisations.
Nasa Begum is a policy officer for a national voluntary organisation. She has a background in social work, policy, training, user involvement and equalities work.
Michael Locke is Reader and Director of the Centre for Institutional Studies, University of East London. He has taught, researched and written on issues of voluntary and community action and organisation for over 20 years.
Nasa Begum is a policy officer for a national voluntary organisation. She has a background in social work, policy, training, user involvement and equalities work.
Michael Locke is Reader and Director of the Centre for Institutional Studies, University of East London. He has taught, researched and written on issues of voluntary and community action and organisation for over 20 years.
Content
Contents: Introduction; Summary of findings; Enablers of change; Barriers to change; Overview and issues; Conclusion.