Measuring the Impact of Information and Knowledge Management on the Bottom Line
Published on 1. October 2004
Book
Paperback/Softback
200 pages
978-1-84334-067-6 (ISBN)
Description
This book shows how the effective management of information and knowledge within an organisation can bring positive benefits to business processes and bottom line financial results. The book is relevant for those who are already working in the information field and who have an understanding of information issues, as well as general business people who are aware of the potential power of good information management but have little experience of how to make it add real value. The book takes a practical approach to defining how to measure the effectiveness of an information service and a knowledge management programme and provides many models from an international perspective to give the reader a variety of solutions. The book helps readers to maximise their information investment.
This book shows how the effective management of information and knowledge within an organisation can bring positive benefits to business processes and bottom line financial results. The book is relevant for those who are already working in the information field and who have an understanding of information issues, as well as general business people who are aware of the potential power of good information management but have little experience of how to make it add real value. The book takes a practical approach to defining how to measure the effectiveness of an information service and a knowledge management programme and provides many models from an international perspective to give the reader a variety of solutions. The book helps readers to maximise their information investment.
This book shows how the effective management of information and knowledge within an organisation can bring positive benefits to business processes and bottom line financial results. The book is relevant for those who are already working in the information field and who have an understanding of information issues, as well as general business people who are aware of the potential power of good information management but have little experience of how to make it add real value. The book takes a practical approach to defining how to measure the effectiveness of an information service and a knowledge management programme and provides many models from an international perspective to give the reader a variety of solutions. The book helps readers to maximise their information investment.
More details
Series
Language
English
Place of publication
OXford
United Kingdom
Publishing group
Elsevier Science & Technology
Target group
Professional and scholarly
Dimensions
Height: 234 mm
Width: 156 mm
ISBN-13
978-1-84334-067-6 (9781843340676)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Person
Lesley Robinson is an independent consultant, specialising in advising companies on information, knowledge and management strategies. She is a qualified information professional and also has an MBA from Cranfield Business School in the UK. Her previous career included senior positions at Bain and Company, KPMG, TFPL and FT.com.
Lesley Robinson is an independent consultant, specialising in advising companies on information, knowledge and management strategies. She is a qualified information professional and also has an MBA from Cranfield Business School in the UK. Her previous career included senior positions at Bain and Company, KPMG, TFPL and FT.com.
Lesley Robinson is an independent consultant, specialising in advising companies on information, knowledge and management strategies. She is a qualified information professional and also has an MBA from Cranfield Business School in the UK. Her previous career included senior positions at Bain and Company, KPMG, TFPL and FT.com.
Content
evolution of information and knowledge management; technological changes, cultural and economic changes, rise of outsourcing, how information is used and managed, changing expectations from information; changing role of the information professional; internationally; mapping out how information can add value throughout the organisation; identifying and analysing how information flows around organisations, where information is most critically needed, who manages information at different points, identifying overlaps and gaps; methodologies/models for measuring effectiveness of information and knowledge strategy; getting the strategy right, identifying what you need (and don't need) to measure, defining who will be responsible for maintaining and measuring different aspects of information, defining what you cannot measure and why. Case studies included. ownership and maintaining momentum; ensuring the information strategy is updated, kept real and always in line with the overall business strategy, knowing when to let go and update ways of operating, benchmarking to keep up to date, updating information and business skills and measurement techniques.