Training In Interpersonal Skills
Tips for Managing People at Work
4th Edition
Published on 19. August 2005
Book
Paperback/Softback
416 pages
978-0-13-148151-0 (ISBN)
Description
For use as a supplement in courses in management and management skills, organizational behavior and development, interpersonal relations, human resource management, human relations, supervision, and group dynamics.
This highly-regarded supplemental text is designed to provide vital training in interpersonal skills that complement the conceptual and research material found in most textbooks. This completely self-contained program provides an action-oriented approach in which students actually practice skills behavior.
This highly-regarded supplemental text is designed to provide vital training in interpersonal skills that complement the conceptual and research material found in most textbooks. This completely self-contained program provides an action-oriented approach in which students actually practice skills behavior.
More details
Edition
4th edition
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 241 mm
Width: 232 mm
Thickness: 16 mm
Weight
680 gr
ISBN-13
978-0-13-148151-0 (9780131481510)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Book
06/2008
5th Edition
Pearson
€54.46
Article exhausted; check for reprint
Previous edition
Book
10/2002
3rd Edition
Pearson
€48.27
Article exhausted; check for reprint
Content
1. Skills: An Introduction
2. Self-Awareness
3. Self-Management: Clarifying Values, Setting Goals, and Planning
4. Sending Interpersonal Messages
5. Listening and Reading Non-Verbal Messages
6. Providing Feedback
7. Goal Setting
8. Coaching, Counseling, and Mentoring
9. Empowering People Through Delegating
10. Politicking
11. Persuading: Developing Trust and Influencing Others
12. Leading
13. Managing Change
14. Working in Teams
15. Running Meetings
16. Working with Diverse Others
17. Ethical Decision Making
18. Creative Problem Solving
19. Resolving Conflicts
20. Negotiating
Integrating Exercises
Appendix A. Journals
Appendix B. Email Etiquette
Appendix C. Exercise Guidelines and Materials
2. Self-Awareness
3. Self-Management: Clarifying Values, Setting Goals, and Planning
4. Sending Interpersonal Messages
5. Listening and Reading Non-Verbal Messages
6. Providing Feedback
7. Goal Setting
8. Coaching, Counseling, and Mentoring
9. Empowering People Through Delegating
10. Politicking
11. Persuading: Developing Trust and Influencing Others
12. Leading
13. Managing Change
14. Working in Teams
15. Running Meetings
16. Working with Diverse Others
17. Ethical Decision Making
18. Creative Problem Solving
19. Resolving Conflicts
20. Negotiating
Integrating Exercises
Appendix A. Journals
Appendix B. Email Etiquette
Appendix C. Exercise Guidelines and Materials