Medical Receptionists and Secretaries' Handbook

The National Health Service * Patients (customer) care * Communication * Law, ethics and medicine * Health and safety in a clinical environment * Practical reception skills in general practice * The hospital service * Private medicine * Forms, fees and finances in general practice * Using information technology * Medical terminology and clinical aspects * Primary health care services and social services * Audit, health economics and ensuring quality for the medical receptionist and secretary * Training and development * Complementary medicine * Appendix One: Further reading and reference books * Appendix Two: Hippocratic Oath * Appendix Three: Training programmes * Appendix Four: Medical terminology * Appendix Five: Immunisation schedules * Appendix Six: Incubation periods of some infectious diseases * Appendix Seven: Abbreviations of qualifying degrees and further qualifications * Appendix Eight: Useful addresses