SAP: An Introduction
Next-Generation Business Processes and Solutions
1st Edition
Published on 28. November 2018
Book
Hardback
537 pages
978-1-4932-1650-5 (ISBN)
Description
What comes after SAP Business Suite? Can the "new SAP" can meet your existing business requirements-and if so, how? This book is your big-picture introduction to how SAP solutions address your day-to-day business and IT processes in the post-SAP Business Suite landscape. Learn about up-and-coming SAP applications, from SAP S/4HANA, to SAP C/4HANA, to SAP IBP. Follow a central business case to get a clear idea of how the new SAP portfolio can work for you, now and in the years ahead!
Highlights include:
1) SAP S/4HANA
2) SAP HANA
3) SAP C/4HANA
4) SAP Integrated Business Planning
5) SAP Ariba
6) SAP SuccessFactors
7) SAP Lumira
8) SAP Analytics Cloud
9) SAP Cloud Platform
10) SAP Leonardo
11) Administration
12) Digital transformation
More details
Persons
Author
Matthew Riches is the director of SAP S/4HANA at AgilityWorks Ltd., a UK-based consulting firm that is a partner of SAP-UK and SAP's SAP S/4HANA Center of Excellence. He conducts training for and regularly presents on SAP S/4HANA.
Ian Vincent is the director of systems and integration at AgilityWorks Ltd. An experienced integration architect, he worked with a number of integration and EDI solutions at Kimberly-Clark before moving into consulting. Currently, he specializes in helping customers make the most of their SAP S/4HANA investment by creating integrated businesses.
Ben Robinson has worked with SAP front-office solutions for more than 20 years. As a sales and distribution consultant, he joined SAP in 2000 and has worked with SAP's ever-expanding portfolio of customer engagement solutions, principally in consulting and pre-sales roles.
Gareth Ryan is the director of SAP technology at AgilityWorks Ltd. Gareth has spent more than 20 years working with SAP, with a main focus on UI/UX and process-based tools. He also serves as an SAP Mentor, and is passionate about SAP's cloud-based technology capabilities.
Content
... Preface ... 19
... Who This Book Is For ... 19
... How This Book Is Organized ... 19
... Acknowledgments ... 27
... Conclusion ... 28
... Introduction ... 29
... What Is Digital Transformation? ... 30
... Digital Transformation Business Case ... 33
... Learning to Read the SAP Landscape ... 37
... Part I: Customer Experience ... 45
1 ... Customer Experience with SAP C/4HANA ... 47
1.1 ... Business Case ... 49
1.2 ... Marketing ... 51
1.3 ... Sales ... 62
1.4 ... Commerce ... 70
1.5 ... Customer Service ... 75
1.6 ... Data ... 83
1.7 ... The Road Ahead ... 85
2 ... Sales and Service with SAP S/4HANA ... 87
2.1 ... Business Case ... 88
2.2 ... Order and Contract Management ... 90
2.3 ... Sales Planning and Performance Management ... 100
2.4 ... Billing and Revenue Management ... 105
2.5 ... Customer Service ... 111
2.6 ... The Road Ahead ... 117
... Part II: Operations ... 119
3 ... Supply Chain Planning with SAP Integrated Business Planning ... 121
3.1 ... Business Case ... 123
3.2 ... Sales and Operations Planning ... 124
3.3 ... Demand Management ... 132
3.4 ... Inventory Management ... 133
3.5 ... Response and Supply Management ... 137
3.6 ... Supply Chain Analytics ... 139
3.7 ... The Road Ahead ... 140
4 ... Sourcing and Procurement with SAP S/4HANA and SAP Ariba ... 143
4.1 ... Business Case ... 144
4.2 ... SAP Portfolio Overview ... 146
4.3 ... Sourcing ... 150
4.4 ... Purchasing ... 161
4.5 ... Services Procurement ... 167
4.6 ... The Road Ahead ... 170
5 ... Manufacturing with SAP S/4HANA ... 173
5.1 ... Business Case ... 174
5.2 ... SAP Portfolio Overview ... 176
5.3 ... Production Planning ... 178
5.4 ... Production Execution ... 184
5.5 ... Manufacturing Execution ... 186
5.6 ... Production Quality Management and Delivery ... 189
5.7 ... The Road Ahead ... 191
6 ... Supply Chain Management with SAP S/4HANA ... 193
6.1 ... Business Case ... 195
6.2 ... Inventory Management and Basic Warehouse Management ... 196
6.3 ... Extended Warehouse Management ... 203
6.4 ... Transportation Management ... 206
6.5 ... The Road Ahead ... 209
7 ... Asset Management with SAP S/4HANA ... 211
7.1 ... Business Case ... 212
7.2 ... Maintenance Management ... 213
7.3 ... Asset Operations ... 228
7.4 ... The Road Ahead ... 230
8 ... Research and Development with SAP S/4HANA ... 233
8.1 ... Business Case ... 235
8.2 ... Innovation Management ... 235
8.3 ... Product Lifecycle Costing ... 238
8.4 ... Portfolio and Project Management ... 241
8.5 ... Commercial Project Management ... 242
8.6 ... The Road Ahead ... 245
... Part III: Financials ... 247
9 ... Financial Accounting with SAP S/4HANA ... 249
9.1 ... Business Case ... 251
9.2 ... Financial Statements ... 252
9.3 ... General Ledger Accounting ... 258
9.4 ... Financial Close ... 265
9.5 ... Receivables Management ... 268
9.6 ... Invoice Management and Accounts Payable ... 272
9.7 ... Asset Accounting ... 275
9.8 ... Real Estate Management ... 277
9.9 ... Financial Consolidation ... 278
9.10 ... Governance, Risk, and Compliance ... 282
9.11 ... Treasury Management ... 284
9.12 ... The Road Ahead ... 286
10 ... Management Accounting with SAP S/4HANA ... 287
10.1 ... Business Case ... 288
10.2 ... Cost Management ... 290
10.3 ... Planning and Control ... 293
10.4 ... Profitability Analysis ... 297
10.5 ... Project Accounting ... 300
10.6 ... The Road Ahead ... 303
... Part IV: Human Resources ... 305
11 ... Core Human Resource and Talent Management with SAP SuccessFactors ... 307
11.1 ... Business Case ... 308
11.2 ... Hire-to-Retire Process Overview ... 309
11.3 ... Core Human Resources and Payroll ... 312
11.4 ... Time and Attendance ... 317
11.5 ... Recruiting and Onboarding ... 319
11.6 ... Learning and Development ... 324
11.7 ... Performance and Compensation ... 327
11.8 ... Workforce Planning and Analytics ... 330
11.9 ... The Road Ahead ... 331
12 ... Contingent Workforce Management with SAP Fieldglass ... 333
12.1 ... Business Case ... 335
12.2 ... Simple Contingent Work ... 336
12.3 ... Complex Contingent Engagements ... 340
12.4 ... The Road Ahead ... 343
13 ... Travel and Expense Management with SAP Concur ... 345
13.1 ... Business Case ... 346
13.2 ... Expense ... 349
13.3 ... Travel ... 352
13.4 ... Reporting ... 356
13.5 ... Monitoring ... 357
13.6 ... The Road Ahead ... 357
... Part V: Data ... 359
14 ... Database and Platform ... 361
14.1 ... Business Case ... 362
14.2 ... Architecture Overview ... 363
14.3 ... Database Technology ... 366
14.4 ... Application Platforms ... 375
14.5 ... User Interface ... 383
14.6 ... The Road Ahead ... 388
15 ... Data Warehouse ... 391
15.1 ... Business Case ... 392
15.2 ... Data Warehousing ... 394
15.3 ... Big Data ... 406
15.4 ... The Road Ahead ... 408
16 ... Analytics ... 411
16.1 ... Business Case ... 412
16.2 ... Business Intelligence ... 413
16.3 ... Enterprise Performance Management ... 427
16.4 ... Predictive Analytics ... 429
16.5 ... The Road Ahead ... 431
17 ... Enterprise Information Management ... 435
17.1 ... Business Case ... 436
17.2 ... Data Strategy ... 438
17.3 ... Data Governance ... 440
17.4 ... Data Quality and Remediation ... 445
17.5 ... Data Migration ... 451
17.6 ... The Road Ahead ... 458
... Part VI: Integration and Administration ... 461
18 ... Application Integration ... 463
18.1 ... Business Case ... 464
18.2 ... Cloud Integration ... 466
18.3 ... Process Orchestration ... 470
18.4 ... API Management ... 479
18.5 ... Process Mining ... 481
18.6 ... Operational Process Intelligence ... 485
18.7 ... The Road Ahead ... 488
19 ... Administration ... 491
19.1 ... Business Case ... 492
19.2 ... Business Processes and Best Practices ... 493
19.3 ... Portfolio-to-Project ... 496
19.4 ... Requirement-to-Deploy ... 500
19.5 ... Request-to-Fulfill ... 505
19.6 ... Detect-to-Correct ... 506
19.7 ... The Road Ahead ... 511
... Conclusion ... 513
... Business Case Conclusion ... 513
... Emerging Business Challenges ... 518
... The Road Ahead for SAP ... 519
... The Authors ... 521
... Index ... 523
... Who This Book Is For ... 19
... How This Book Is Organized ... 19
... Acknowledgments ... 27
... Conclusion ... 28
... Introduction ... 29
... What Is Digital Transformation? ... 30
... Digital Transformation Business Case ... 33
... Learning to Read the SAP Landscape ... 37
... Part I: Customer Experience ... 45
1 ... Customer Experience with SAP C/4HANA ... 47
1.1 ... Business Case ... 49
1.2 ... Marketing ... 51
1.3 ... Sales ... 62
1.4 ... Commerce ... 70
1.5 ... Customer Service ... 75
1.6 ... Data ... 83
1.7 ... The Road Ahead ... 85
2 ... Sales and Service with SAP S/4HANA ... 87
2.1 ... Business Case ... 88
2.2 ... Order and Contract Management ... 90
2.3 ... Sales Planning and Performance Management ... 100
2.4 ... Billing and Revenue Management ... 105
2.5 ... Customer Service ... 111
2.6 ... The Road Ahead ... 117
... Part II: Operations ... 119
3 ... Supply Chain Planning with SAP Integrated Business Planning ... 121
3.1 ... Business Case ... 123
3.2 ... Sales and Operations Planning ... 124
3.3 ... Demand Management ... 132
3.4 ... Inventory Management ... 133
3.5 ... Response and Supply Management ... 137
3.6 ... Supply Chain Analytics ... 139
3.7 ... The Road Ahead ... 140
4 ... Sourcing and Procurement with SAP S/4HANA and SAP Ariba ... 143
4.1 ... Business Case ... 144
4.2 ... SAP Portfolio Overview ... 146
4.3 ... Sourcing ... 150
4.4 ... Purchasing ... 161
4.5 ... Services Procurement ... 167
4.6 ... The Road Ahead ... 170
5 ... Manufacturing with SAP S/4HANA ... 173
5.1 ... Business Case ... 174
5.2 ... SAP Portfolio Overview ... 176
5.3 ... Production Planning ... 178
5.4 ... Production Execution ... 184
5.5 ... Manufacturing Execution ... 186
5.6 ... Production Quality Management and Delivery ... 189
5.7 ... The Road Ahead ... 191
6 ... Supply Chain Management with SAP S/4HANA ... 193
6.1 ... Business Case ... 195
6.2 ... Inventory Management and Basic Warehouse Management ... 196
6.3 ... Extended Warehouse Management ... 203
6.4 ... Transportation Management ... 206
6.5 ... The Road Ahead ... 209
7 ... Asset Management with SAP S/4HANA ... 211
7.1 ... Business Case ... 212
7.2 ... Maintenance Management ... 213
7.3 ... Asset Operations ... 228
7.4 ... The Road Ahead ... 230
8 ... Research and Development with SAP S/4HANA ... 233
8.1 ... Business Case ... 235
8.2 ... Innovation Management ... 235
8.3 ... Product Lifecycle Costing ... 238
8.4 ... Portfolio and Project Management ... 241
8.5 ... Commercial Project Management ... 242
8.6 ... The Road Ahead ... 245
... Part III: Financials ... 247
9 ... Financial Accounting with SAP S/4HANA ... 249
9.1 ... Business Case ... 251
9.2 ... Financial Statements ... 252
9.3 ... General Ledger Accounting ... 258
9.4 ... Financial Close ... 265
9.5 ... Receivables Management ... 268
9.6 ... Invoice Management and Accounts Payable ... 272
9.7 ... Asset Accounting ... 275
9.8 ... Real Estate Management ... 277
9.9 ... Financial Consolidation ... 278
9.10 ... Governance, Risk, and Compliance ... 282
9.11 ... Treasury Management ... 284
9.12 ... The Road Ahead ... 286
10 ... Management Accounting with SAP S/4HANA ... 287
10.1 ... Business Case ... 288
10.2 ... Cost Management ... 290
10.3 ... Planning and Control ... 293
10.4 ... Profitability Analysis ... 297
10.5 ... Project Accounting ... 300
10.6 ... The Road Ahead ... 303
... Part IV: Human Resources ... 305
11 ... Core Human Resource and Talent Management with SAP SuccessFactors ... 307
11.1 ... Business Case ... 308
11.2 ... Hire-to-Retire Process Overview ... 309
11.3 ... Core Human Resources and Payroll ... 312
11.4 ... Time and Attendance ... 317
11.5 ... Recruiting and Onboarding ... 319
11.6 ... Learning and Development ... 324
11.7 ... Performance and Compensation ... 327
11.8 ... Workforce Planning and Analytics ... 330
11.9 ... The Road Ahead ... 331
12 ... Contingent Workforce Management with SAP Fieldglass ... 333
12.1 ... Business Case ... 335
12.2 ... Simple Contingent Work ... 336
12.3 ... Complex Contingent Engagements ... 340
12.4 ... The Road Ahead ... 343
13 ... Travel and Expense Management with SAP Concur ... 345
13.1 ... Business Case ... 346
13.2 ... Expense ... 349
13.3 ... Travel ... 352
13.4 ... Reporting ... 356
13.5 ... Monitoring ... 357
13.6 ... The Road Ahead ... 357
... Part V: Data ... 359
14 ... Database and Platform ... 361
14.1 ... Business Case ... 362
14.2 ... Architecture Overview ... 363
14.3 ... Database Technology ... 366
14.4 ... Application Platforms ... 375
14.5 ... User Interface ... 383
14.6 ... The Road Ahead ... 388
15 ... Data Warehouse ... 391
15.1 ... Business Case ... 392
15.2 ... Data Warehousing ... 394
15.3 ... Big Data ... 406
15.4 ... The Road Ahead ... 408
16 ... Analytics ... 411
16.1 ... Business Case ... 412
16.2 ... Business Intelligence ... 413
16.3 ... Enterprise Performance Management ... 427
16.4 ... Predictive Analytics ... 429
16.5 ... The Road Ahead ... 431
17 ... Enterprise Information Management ... 435
17.1 ... Business Case ... 436
17.2 ... Data Strategy ... 438
17.3 ... Data Governance ... 440
17.4 ... Data Quality and Remediation ... 445
17.5 ... Data Migration ... 451
17.6 ... The Road Ahead ... 458
... Part VI: Integration and Administration ... 461
18 ... Application Integration ... 463
18.1 ... Business Case ... 464
18.2 ... Cloud Integration ... 466
18.3 ... Process Orchestration ... 470
18.4 ... API Management ... 479
18.5 ... Process Mining ... 481
18.6 ... Operational Process Intelligence ... 485
18.7 ... The Road Ahead ... 488
19 ... Administration ... 491
19.1 ... Business Case ... 492
19.2 ... Business Processes and Best Practices ... 493
19.3 ... Portfolio-to-Project ... 496
19.4 ... Requirement-to-Deploy ... 500
19.5 ... Request-to-Fulfill ... 505
19.6 ... Detect-to-Correct ... 506
19.7 ... The Road Ahead ... 511
... Conclusion ... 513
... Business Case Conclusion ... 513
... Emerging Business Challenges ... 518
... The Road Ahead for SAP ... 519
... The Authors ... 521
... Index ... 523