IT Essentials
PC Hardware and Software Labs and Study Guide
3rd Edition
Published on 31. January 2008
Book
Paperback/Softback
456 pages
978-1-58713-198-1 (ISBN)
Description
IT Essentials PC Hardware and Software
Labs and Study Guide, Third Edition
Patrick Regan
The IT Essentials: PC Hardware and Software version 4 course in the Cisco (R) Networking Academy (R) is designed to prepare you to take and pass the CompTIA A+ exams based on the 2006 objectives. You must pass both the A+ Essentials and one of the technician exams to earn the A+ certification. Chapters 1 through 10 cover the foundational knowledge that aligns with the CompTIA A+ Essentials exam (220-601). Chapters 11 through 16 explore more advanced concepts in greater depth to prepare you for the specialized CompTIA A+ technician exams (220-602 for IT Technician, 220-603 for Remote Support Technician, and 220-604 for Bench Technician).
IT Essentials: PC Hardware and Software Labs and Study Guide, Third Edition, is designed as a valuable teaching and learning tool, incorporating new features to improve your hands-on skills and reinforce the key topics of the course. Each chapter contains a Study Guide section and a Labs section.
The Study Guide section is designed to provide additional exercises and questions to reinforce your understanding of the course topics, preparing you for the course assessments and focusing on preparing for the associated certification exams.
The Labs section features the complete collection of the lab exercises and worksheets specifically designed by Cisco to give students hands-on experience in a particular concept or technology.
Chapters 1-10 cover the following skills and competencies:
Core competencies in the latest hardware and software technologies
Information security skills
Safety and environmental issues
Soft skills for career development
Chapters 11-16 cover the following skills and competencies:
Advanced troubleshooting skills
Preparation for all three CompTIA job environment certification exams
Advanced installation of computers, peripheral devices, networks, and security components
Use this book with:
IT Essentials: PC Hardware and Software
Companion Guide, Third Edition
ISBN-10: 1-58713-199-4
ISBN-13: 978-158713-199-8
Patrick Regan has been a PC technician, network administrator/engineer, design architect, and security analyst for 16 years. He holds many certifications, including the Microsoft MCSE, MCSA, and MCT; CompTIA's A+, Network+, Server+, Linux+, Security+, and CTT+; Cisco CCNA (R); and Novell's CNE and CWNP Certified Wireless Network Administrator (CWNA).
This book is part of the Cisco Networking Academy Series from Cisco Press (R). Books in this series support and complement the Cisco Networking Academy curriculum.
Labs and Study Guide, Third Edition
Patrick Regan
The IT Essentials: PC Hardware and Software version 4 course in the Cisco (R) Networking Academy (R) is designed to prepare you to take and pass the CompTIA A+ exams based on the 2006 objectives. You must pass both the A+ Essentials and one of the technician exams to earn the A+ certification. Chapters 1 through 10 cover the foundational knowledge that aligns with the CompTIA A+ Essentials exam (220-601). Chapters 11 through 16 explore more advanced concepts in greater depth to prepare you for the specialized CompTIA A+ technician exams (220-602 for IT Technician, 220-603 for Remote Support Technician, and 220-604 for Bench Technician).
IT Essentials: PC Hardware and Software Labs and Study Guide, Third Edition, is designed as a valuable teaching and learning tool, incorporating new features to improve your hands-on skills and reinforce the key topics of the course. Each chapter contains a Study Guide section and a Labs section.
The Study Guide section is designed to provide additional exercises and questions to reinforce your understanding of the course topics, preparing you for the course assessments and focusing on preparing for the associated certification exams.
The Labs section features the complete collection of the lab exercises and worksheets specifically designed by Cisco to give students hands-on experience in a particular concept or technology.
Chapters 1-10 cover the following skills and competencies:
Core competencies in the latest hardware and software technologies
Information security skills
Safety and environmental issues
Soft skills for career development
Chapters 11-16 cover the following skills and competencies:
Advanced troubleshooting skills
Preparation for all three CompTIA job environment certification exams
Advanced installation of computers, peripheral devices, networks, and security components
Use this book with:
IT Essentials: PC Hardware and Software
Companion Guide, Third Edition
ISBN-10: 1-58713-199-4
ISBN-13: 978-158713-199-8
Patrick Regan has been a PC technician, network administrator/engineer, design architect, and security analyst for 16 years. He holds many certifications, including the Microsoft MCSE, MCSA, and MCT; CompTIA's A+, Network+, Server+, Linux+, Security+, and CTT+; Cisco CCNA (R); and Novell's CNE and CWNP Certified Wireless Network Administrator (CWNA).
This book is part of the Cisco Networking Academy Series from Cisco Press (R). Books in this series support and complement the Cisco Networking Academy curriculum.
More details
Edition
3rd edition
Language
English
Place of publication
Indianapolis
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Height: 274 mm
Width: 214 mm
Thickness: 23 mm
Weight
1014 gr
ISBN-13
978-1-58713-198-1 (9781587131981)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Book
05/2010
4th Edition
Cisco Press
€55.89
Article is exhausted; no reprint
Previous edition
Cisco Systems, Inc. | ABC, Inc.
HP IT Essentials I
PC Hardware and Software Lab Companion (Cisco Networking Academy Program)
Book
06/2004
2nd Edition
Cisco Press
€45.99
Article exhausted; check for reprint
Person
Patrick Reganhas been a PC technician, network administrator/engineer, design architect, and security analyst for the past 16 years after graduating with a bachelor's degree in physics from the University of Akron. He has taught many computer and network classes at Sacramento local colleges (Heald College and MTI College) and has participated in and led many projects (Heald College, Intel Corporation, Miles Consulting Corporation, and Pacific Coast Companies). For his teaching accomplishments, he received the Teacher of the Year award from Heald College, and he has received several recognition awards from Intel. Previously, he worked as a product support engineer for the Intel Corporation Customer Service, a senior network engineer for Virtual Alert supporting the BioTerrorism Readiness suite, and as a senior design architect/engineer and training coordinator for Miles Consulting Corp (MCC), a premiere Microsoft Gold Certified Partner and consulting firm. He is currently a senior network engineer at Pacific Coast Companies, supporting a large enterprise network. He holds many certifications, including the Microsoft MCSE, MCSA, MCT; the CompTIA A+, Network+, Server+, Linux+, Security+, and CTT+; the Cisco CCNA; and the Novell CNE and CWNP Certified Wireless Network Administrator (CWNA).
Over the past several years, he has written several textbooks for Prentice Hall, including Troubleshooting the PC, Networking with Windows 2000 and 2003, Linux, Local Area Networks, Wide Area Networks, and the Acing series (Acing the A+, Acing the Network+, Acing the Security+, and Acing the Linux+). He also coauthored Exam Cram 70-290 MCSA/MCSE Managing and Maintaining a Microsoft Windows Server 2003 Environment, Second Edition.
Over the past several years, he has written several textbooks for Prentice Hall, including Troubleshooting the PC, Networking with Windows 2000 and 2003, Linux, Local Area Networks, Wide Area Networks, and the Acing series (Acing the A+, Acing the Network+, Acing the Security+, and Acing the Linux+). He also coauthored Exam Cram 70-290 MCSA/MCSE Managing and Maintaining a Microsoft Windows Server 2003 Environment, Second Edition.
Content
Introduction
Chapter 1 Introduction to the Personal Computer
Defining a Computer
Vocabulary Exercise: Matching
Processors
Vocabulary Exercise: Completion
Motherboards
Concept Questions
RAM
Vocabulary Exercise: Completion
Ports
Identify Ports and Connectors
Expansion Slots and Boards
Vocabulary Exercise: Completion
Cases
Concept Questions
Power Supplies
Hard Drive
Concept Questions
Vocabulary Exercise: Completion
Video Systems
Vocabulary Exercise: Matching
Concept Questions
Study Questions
Worksheet 1.1.2: Job Opportunities
Worksheet 1.4.7: Research Computer Components
Chapter 2 Safe Lab Procedures and Tool Use
Electrostatic Discharge
Concept Questions
PC Maintenance
Concept Questions
Power Fluctuations
Vocabulary Exercise: Matching
Concept Questions
Fires and Fire Extinguishers
Concept Questions
Material Safety and Data Sheets and Component Disposal
Vocabulary Exercise: Completion
Concept Questions
Maintenance Safety
Concept Questions
Tools of the Trade
Concept Questions
Study Questions
Worksheet 2.2.2: Diagnostic Software
Lab 2.3.4: Computer Disassembly
Chapter 3 Computer Assembly-Step by Step
Installing a Processor
Concept Questions
Installing RAM
Concept Questions
Installing the Motherboard
Concept Questions
Installing a Power Supply
Concept Questions
Installing Optical Drives
Concept Questions
Installing Floppy Disk Drives
Concept Questions
Installing a Hard Drive
Vocabulary Exercise: Completion
BIOS and the BIOS Setup Program
Concept Questions
Study Questions
Lab 3.2.0: Install the Power Supply
Lab 3.3.3: Install the Motherboard
Lab 3.5.2: Install the Drives
Lab 3.6.3: Install Adapter Cards
Lab 3.7.2: Install Internal Cables
Lab 3.8.2: Complete the Computer Assembly
Lab 3.9.2: Boot the Computer
Chapter 4 Basics of Preventive Maintenance and Troubleshooting
Preventive Maintenance
Concept Questions
Troubleshooting
Concept Questions
Troubleshooting Example
Study Questions
Chapter 5 Fundamental Operating Systems
Introduction to Operating Systems
Concept Questions
Installing Windows
Vocabulary Exercise: Completion
Concept Questions
Vocabulary Exercise: Matching
Registry
Concept Questions
Windows 98 Boot Sequence
Concept Questions
Windows 2000/XP Boot Sequence
Concept Questions
Windows 2000 and Windows XP Advanced Boot Menu
Concept Questions
Windows File Systems
Concept Questions
File Management
Concept Questions
Control Panel
Concept Questions
Troubleshooting Tools
Concept Questions
Study Questions
Worksheet 5.2.2: Search NOS Jobs
Worksheet 5.3.2: Upgrade Hardware Components
Lab 5.4.2: Install Windows XP
Lab 5.4.5: Create Accounts and Check for Updates
Worksheet 5.4.9: Answer NTFS and FAT32 Questions
Lab 5.5.1: Run Commands
Lab 5.5.4: Install Third-Party Software
Lab 5.6.2: Restore Points
Lab 5.6.3: Windows Registry Backup and Recovery
Chapter 6 Fundamental Laptops and Portable Devices
Laptop Fundamentals
Vocabulary Exercise: Completion
Identify the Parts of a Laptop
Power Management
Vocabulary Exercise: Matching
Concept Questions
Laptop Maintenance
Concept Questions
Troubleshooting Laptop Computers
Concept Questions
Study Questions
Worksheet 6.1.2: Research Laptops, Smart Phones, and PDAs
Worksheet 6.2.3: Complete Docking Stations True or False Questions
Worksheet 6.3.4: Answer Laptop Expansion Questions
Worksheet 6.4.1: Match ACPI Standards
Worksheet 6.7.2: Research Laptop Problems
Chapter 7 Fundamental Printers and Scanners
Printers
Vocabulary Exercise: Matching
Electrophoto (EP) Stages
Vocabulary Exercise: Matching
Vocabulary Exercise: Completion
Printer Troubleshooting
Scanners
Vocabulary Exercise: Completion
Study Questions
Lab 7.4.2: Install All-in-One Device and Software
Chapter 8 Fundamental Networks
Defining a Network
Vocabulary Exercise: Matching
Network Devices
Vocabulary Exercise: Completion
Cable Types and Connectors
Vocabulary Exercise: Completion
Network Topologies
Vocabulary Exercise: Matching
Networking Technology
Concept Questions
Connecting to the Internet
Vocabulary Exercise: Matching
Network Troubleshooting Tools
Concept Questions
Study Questions
Worksheet 8.3.2: Identify IP Address Classes
Worksheet 8.9.1: Internet Search for NIC Drivers
Lab 8.9.2: Configure an Ethernet NIC to Use DHCP
Worksheet 8.10.3: Answer Broadband Questions
Worksheet 8.12.2: Diagnose a Network Problem
Chapter 9 Fundamental Security
Importance of Security
Vocabulary Exercise: Matching
Concept Questions
Wireless Security
Vocabulary Exercise: Completion
Viruses
Vocabulary Exercise: Completion
Denial of Service Attacks
Vocabulary Exercise: Matching
Study Questions
Worksheet 9.1.0: Security Attacks
Worksheet 9.2.1: Third-Party Antivirus Software
Worksheet 9.4.2: Operating System Updates
Remote Technician 9.5.2: Gather Information from the Customer
Chapter 10 Communication Skills
Dealing with the Customer
Concept Questions
Study Questions
Worksheet 10.1.0: Technician Resources
Class Discussion 10.2.2: Controlling the Call
Class Discussion 10.2.3: Identifying Difficult Customer Types
Class Discussion 10.3.0: Customer Privacy
Chapter 11 Advanced Personal Computers
Motherboards
Concept Questions
RAM
Concept Questions
Cooling the System
Concept Questions
Power Supply
Concept Questions
Hard Drive
Concept Questions
Redundant Array of Inexpensive Disks (RAID)
Concept Questions
Video Systems
Concept Questions
Performance Bottlenecks
Concept Questions
Study Questions
Worksheet 11.1.0: Job Opportunities
Worksheet 11.3.7: Research Computer Components
Lab 11.4.1: Install a NIC
Lab 11.4.3: Install Additional RAM
Lab 11.4.4: BIOS File Search
Lab 11.4.5: Install, Configure, and Partition a Second Hard Drive
Lab 11.6.3: Repair Boot Problem
Remote Technician 11.6.3: Repair Boot Problem
Chapter 12 Advanced Operating Systems
Using the Command Prompt
Concept Questions
Installing Windows 2000 and Windows XP
Concept Questions
Windows Folder Structure
Concept Questions
Control Panel and Administrative Tools
Concept Questions
Fonts
Concept Questions
Disk Management
Concept Questions
Windows Boot Options
Concept Questions
Troubleshooting Tools
Concept Questions
Study Questions
Lab 12.2.2: Advanced Installation of Windows XP
Curriculum Lab 12.2: Creating a Partition in Windows XP Pro (12.2.3)
Lab 12.2.4: Customize Virtual Memory Settings
Lab 12.2.5: Install an Alternate Browser (Optional)
Lab 12.4.1: Schedule Task Using GUI and at Command
Lab 12.5.3: Fix an Operating System Problem
Remote Technician 12.5.3: Fix an Operating System Problem
Chapter 13 Advanced Laptops and Portable Devices
Processors and RAM
Concept Questions
Expansion Cards
Concept Questions
Mobile Wireless Devices
Concept Questions
Batteries
Vocabulary Exercise: Completion
Concept Questions
Mobile Video Systems
Concept Questions
Study Questions
Worksheet 13.2.0: Investigating Repair Centers
Worksheet 13.3.1: Laptop Batteries
Worksheet 13.3.2: Docking Station
Worksheet 13.3.3: Research DVD Drive
Worksheet 13.3.4: Laptop RAM
Worksheet 13.5.3: Verify Work Order Information
Chapter 14 Advanced Printers and Scanners
Printer Technology and Interfaces
Concept Questions
Troubleshooting Printers
Concept Questions
Printing in Windows
Concept Questions
Scanners
Concept Questions
Study Questions
Lab 14.2.4: Install an All-in-One Printer/Scanner
Lab 14.3.2: Share the All-in-One Printer/Scanner
Lab 14.4.2: Optimize Scanner Output
Worksheet 14.5.1: Search for Certified Printer Technician Jobs
Lab 14.6.3: Fix a Printer
Remote Technician 14.6.3: Fix a Printer Problem
Chapter 15 Advanced Networks
OSI Model
Identify the OSI Layers
TCP/IP Protocol Suite
Vocabulary Exercise: Matching
Vocabulary Exercise: Matching
Identify the TCP/IP Ports
IP Addressing
Concept Questions
Configuring Windows
Concept Questions
Troubleshooting Tools
Concept Questions
Study Questions
Worksheet 15.2.2: Protocols
Worksheet 15.3.2: ISP Connection Types
Lab 15.4.2a: Configure Browser Settings
Lab 15.4.2b: Share a Folder, Share a Printer, and Set Share
Permissions
Lab 15.5.1: Install a Wireless NIC
Lab 15.5.2: Configure a Wireless Router
Lab 15.5.3: Test the Wireless NIC
Lab 15.8.3: Fix Network Problem
Remote Technician 15.8.3: Fix Network Problem
Chapter 16 Advanced Security
Access Control
Concept Questions
NTFS and Share Permissions
Concept Questions
Auditing
Concept Questions
Wireless Security
Concept Questions
Social Engineering
Concept Questions
Denial of Services Attacks and Other Forms of Attacks
Concept Questions
Study Questions
Worksheet 16.1.1: Answer Security Policy Questions
Worksheet 16.2.3: Research Firewalls
Lab 16.3.2: Configure Windows XP Firewall
Lab 16.5.3: Fix a Security Problem
Remote Technician 16.5.3: Fix a Security Problem
1587131986 TOC 12/19/2007
Chapter 1 Introduction to the Personal Computer
Defining a Computer
Vocabulary Exercise: Matching
Processors
Vocabulary Exercise: Completion
Motherboards
Concept Questions
RAM
Vocabulary Exercise: Completion
Ports
Identify Ports and Connectors
Expansion Slots and Boards
Vocabulary Exercise: Completion
Cases
Concept Questions
Power Supplies
Hard Drive
Concept Questions
Vocabulary Exercise: Completion
Video Systems
Vocabulary Exercise: Matching
Concept Questions
Study Questions
Worksheet 1.1.2: Job Opportunities
Worksheet 1.4.7: Research Computer Components
Chapter 2 Safe Lab Procedures and Tool Use
Electrostatic Discharge
Concept Questions
PC Maintenance
Concept Questions
Power Fluctuations
Vocabulary Exercise: Matching
Concept Questions
Fires and Fire Extinguishers
Concept Questions
Material Safety and Data Sheets and Component Disposal
Vocabulary Exercise: Completion
Concept Questions
Maintenance Safety
Concept Questions
Tools of the Trade
Concept Questions
Study Questions
Worksheet 2.2.2: Diagnostic Software
Lab 2.3.4: Computer Disassembly
Chapter 3 Computer Assembly-Step by Step
Installing a Processor
Concept Questions
Installing RAM
Concept Questions
Installing the Motherboard
Concept Questions
Installing a Power Supply
Concept Questions
Installing Optical Drives
Concept Questions
Installing Floppy Disk Drives
Concept Questions
Installing a Hard Drive
Vocabulary Exercise: Completion
BIOS and the BIOS Setup Program
Concept Questions
Study Questions
Lab 3.2.0: Install the Power Supply
Lab 3.3.3: Install the Motherboard
Lab 3.5.2: Install the Drives
Lab 3.6.3: Install Adapter Cards
Lab 3.7.2: Install Internal Cables
Lab 3.8.2: Complete the Computer Assembly
Lab 3.9.2: Boot the Computer
Chapter 4 Basics of Preventive Maintenance and Troubleshooting
Preventive Maintenance
Concept Questions
Troubleshooting
Concept Questions
Troubleshooting Example
Study Questions
Chapter 5 Fundamental Operating Systems
Introduction to Operating Systems
Concept Questions
Installing Windows
Vocabulary Exercise: Completion
Concept Questions
Vocabulary Exercise: Matching
Registry
Concept Questions
Windows 98 Boot Sequence
Concept Questions
Windows 2000/XP Boot Sequence
Concept Questions
Windows 2000 and Windows XP Advanced Boot Menu
Concept Questions
Windows File Systems
Concept Questions
File Management
Concept Questions
Control Panel
Concept Questions
Troubleshooting Tools
Concept Questions
Study Questions
Worksheet 5.2.2: Search NOS Jobs
Worksheet 5.3.2: Upgrade Hardware Components
Lab 5.4.2: Install Windows XP
Lab 5.4.5: Create Accounts and Check for Updates
Worksheet 5.4.9: Answer NTFS and FAT32 Questions
Lab 5.5.1: Run Commands
Lab 5.5.4: Install Third-Party Software
Lab 5.6.2: Restore Points
Lab 5.6.3: Windows Registry Backup and Recovery
Chapter 6 Fundamental Laptops and Portable Devices
Laptop Fundamentals
Vocabulary Exercise: Completion
Identify the Parts of a Laptop
Power Management
Vocabulary Exercise: Matching
Concept Questions
Laptop Maintenance
Concept Questions
Troubleshooting Laptop Computers
Concept Questions
Study Questions
Worksheet 6.1.2: Research Laptops, Smart Phones, and PDAs
Worksheet 6.2.3: Complete Docking Stations True or False Questions
Worksheet 6.3.4: Answer Laptop Expansion Questions
Worksheet 6.4.1: Match ACPI Standards
Worksheet 6.7.2: Research Laptop Problems
Chapter 7 Fundamental Printers and Scanners
Printers
Vocabulary Exercise: Matching
Electrophoto (EP) Stages
Vocabulary Exercise: Matching
Vocabulary Exercise: Completion
Printer Troubleshooting
Scanners
Vocabulary Exercise: Completion
Study Questions
Lab 7.4.2: Install All-in-One Device and Software
Chapter 8 Fundamental Networks
Defining a Network
Vocabulary Exercise: Matching
Network Devices
Vocabulary Exercise: Completion
Cable Types and Connectors
Vocabulary Exercise: Completion
Network Topologies
Vocabulary Exercise: Matching
Networking Technology
Concept Questions
Connecting to the Internet
Vocabulary Exercise: Matching
Network Troubleshooting Tools
Concept Questions
Study Questions
Worksheet 8.3.2: Identify IP Address Classes
Worksheet 8.9.1: Internet Search for NIC Drivers
Lab 8.9.2: Configure an Ethernet NIC to Use DHCP
Worksheet 8.10.3: Answer Broadband Questions
Worksheet 8.12.2: Diagnose a Network Problem
Chapter 9 Fundamental Security
Importance of Security
Vocabulary Exercise: Matching
Concept Questions
Wireless Security
Vocabulary Exercise: Completion
Viruses
Vocabulary Exercise: Completion
Denial of Service Attacks
Vocabulary Exercise: Matching
Study Questions
Worksheet 9.1.0: Security Attacks
Worksheet 9.2.1: Third-Party Antivirus Software
Worksheet 9.4.2: Operating System Updates
Remote Technician 9.5.2: Gather Information from the Customer
Chapter 10 Communication Skills
Dealing with the Customer
Concept Questions
Study Questions
Worksheet 10.1.0: Technician Resources
Class Discussion 10.2.2: Controlling the Call
Class Discussion 10.2.3: Identifying Difficult Customer Types
Class Discussion 10.3.0: Customer Privacy
Chapter 11 Advanced Personal Computers
Motherboards
Concept Questions
RAM
Concept Questions
Cooling the System
Concept Questions
Power Supply
Concept Questions
Hard Drive
Concept Questions
Redundant Array of Inexpensive Disks (RAID)
Concept Questions
Video Systems
Concept Questions
Performance Bottlenecks
Concept Questions
Study Questions
Worksheet 11.1.0: Job Opportunities
Worksheet 11.3.7: Research Computer Components
Lab 11.4.1: Install a NIC
Lab 11.4.3: Install Additional RAM
Lab 11.4.4: BIOS File Search
Lab 11.4.5: Install, Configure, and Partition a Second Hard Drive
Lab 11.6.3: Repair Boot Problem
Remote Technician 11.6.3: Repair Boot Problem
Chapter 12 Advanced Operating Systems
Using the Command Prompt
Concept Questions
Installing Windows 2000 and Windows XP
Concept Questions
Windows Folder Structure
Concept Questions
Control Panel and Administrative Tools
Concept Questions
Fonts
Concept Questions
Disk Management
Concept Questions
Windows Boot Options
Concept Questions
Troubleshooting Tools
Concept Questions
Study Questions
Lab 12.2.2: Advanced Installation of Windows XP
Curriculum Lab 12.2: Creating a Partition in Windows XP Pro (12.2.3)
Lab 12.2.4: Customize Virtual Memory Settings
Lab 12.2.5: Install an Alternate Browser (Optional)
Lab 12.4.1: Schedule Task Using GUI and at Command
Lab 12.5.3: Fix an Operating System Problem
Remote Technician 12.5.3: Fix an Operating System Problem
Chapter 13 Advanced Laptops and Portable Devices
Processors and RAM
Concept Questions
Expansion Cards
Concept Questions
Mobile Wireless Devices
Concept Questions
Batteries
Vocabulary Exercise: Completion
Concept Questions
Mobile Video Systems
Concept Questions
Study Questions
Worksheet 13.2.0: Investigating Repair Centers
Worksheet 13.3.1: Laptop Batteries
Worksheet 13.3.2: Docking Station
Worksheet 13.3.3: Research DVD Drive
Worksheet 13.3.4: Laptop RAM
Worksheet 13.5.3: Verify Work Order Information
Chapter 14 Advanced Printers and Scanners
Printer Technology and Interfaces
Concept Questions
Troubleshooting Printers
Concept Questions
Printing in Windows
Concept Questions
Scanners
Concept Questions
Study Questions
Lab 14.2.4: Install an All-in-One Printer/Scanner
Lab 14.3.2: Share the All-in-One Printer/Scanner
Lab 14.4.2: Optimize Scanner Output
Worksheet 14.5.1: Search for Certified Printer Technician Jobs
Lab 14.6.3: Fix a Printer
Remote Technician 14.6.3: Fix a Printer Problem
Chapter 15 Advanced Networks
OSI Model
Identify the OSI Layers
TCP/IP Protocol Suite
Vocabulary Exercise: Matching
Vocabulary Exercise: Matching
Identify the TCP/IP Ports
IP Addressing
Concept Questions
Configuring Windows
Concept Questions
Troubleshooting Tools
Concept Questions
Study Questions
Worksheet 15.2.2: Protocols
Worksheet 15.3.2: ISP Connection Types
Lab 15.4.2a: Configure Browser Settings
Lab 15.4.2b: Share a Folder, Share a Printer, and Set Share
Permissions
Lab 15.5.1: Install a Wireless NIC
Lab 15.5.2: Configure a Wireless Router
Lab 15.5.3: Test the Wireless NIC
Lab 15.8.3: Fix Network Problem
Remote Technician 15.8.3: Fix Network Problem
Chapter 16 Advanced Security
Access Control
Concept Questions
NTFS and Share Permissions
Concept Questions
Auditing
Concept Questions
Wireless Security
Concept Questions
Social Engineering
Concept Questions
Denial of Services Attacks and Other Forms of Attacks
Concept Questions
Study Questions
Worksheet 16.1.1: Answer Security Policy Questions
Worksheet 16.2.3: Research Firewalls
Lab 16.3.2: Configure Windows XP Firewall
Lab 16.5.3: Fix a Security Problem
Remote Technician 16.5.3: Fix a Security Problem
1587131986 TOC 12/19/2007