Administrative Procedures for Medical Assisting: WITH Student CD and Bind-in Card

Part One Introduction to Medical Assisting Section 1 Foundations and Principles 1 The Profession of Medical Assisting 2 Types of Medical Practice 3 Legal and Ethical Issues in Medical Practice, Including HIPAA 4 Communication With Patients, Families, and Coworkers Part Two Administrative Medical Assisting Section 1 Office Work 5 Using and Maintaining Office Equipment 6 Using Computers in the Office 7 Managing Correspondence and Mail 8 Managing Office Supplies 9 Maintaining Patient Records 10 Managing the Office Medical Records Section 2 Interacting With Patients 11 Telephone Techniques 12 Scheduling Appointments and Maintaining the Physician's Schedule 13 Patient Reception Area 14 Patient Education Section 3 Financial Responsibilities 15 Processing Health-Care Claims 16 Medical Coding 17 Patient Billing and Collections 18 Accounting for the Medical Office Appendix I Medical Assistant Role Delineation Chart Appendix II Prefixes and Suffixes Commonly Used in Medical Terms Appendix III Latin and Greek Equivalents Commonly Used in Medical Terms Appendix IV Abbreviations Commonly Used in Medical Notations Appendix V Symbols Commonly Used in Medical Notations Appendix VI Professional Organizations and Agencies